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- Tasks: Manage and enhance the IT service catalogue while collaborating with stakeholders.
- Company: Join LA International, an award-winning global IT consultancy with a strong reputation.
- Benefits: Enjoy a competitive rate, potential extensions, and the chance to work on impactful projects.
- Why this job: Be part of a dynamic team focused on continuous improvement and user support in IT services.
- Qualifications: Experience with service catalogue tools and a solid understanding of ITIL principles are essential.
- Other info: Security clearance is required; candidates with prior clearance are encouraged to apply.
The predicted salary is between 45000 - 63000 £ per year.
SC Service Level Reporting Manager * Clearance: SC * Location: Salisbury * Start: ASAP * Duration: initially running for 6 months (extensions are expected) * IR35: Inside * Rate: £negotiable Role: * Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring all services are accurately described and categorised. * Stakeholder Engagement: Collaborate with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue meets their needs. * Service Documentation: Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up to date. * Continuous Improvement: Regularly review and improve the service catalogue to enhance usability and relevance. * Training and Support: Provide training and support to users of the service catalogue, ensuring they understand how to access and utilise the information. * Reporting and Metrics: Develop and maintain metrics to measure the effectiveness and usage of the service catalogue. Skills and Experience: * Experience with service catalogue management tools. * Strong understanding of ITIL framework and service management principles. * Excellent communication and interpersonal skills. * Ability to work collaboratively with cross-functional teams. * Strong organisational and project management skills. * Proficiency in IT service management tools and software. APPLY NOW! Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
SC Service Level Reporting Manager - Salisbury employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Service Level Reporting Manager - Salisbury
✨Tip Number 1
Familiarize yourself with the ITIL framework and service management principles. Understanding these concepts will not only help you in your role but also demonstrate your expertise during discussions with stakeholders.
✨Tip Number 2
Engage with current or former employees in similar roles to gain insights into the specific challenges they face. This knowledge can help you tailor your approach and show that you're proactive about understanding the position.
✨Tip Number 3
Highlight your experience with service catalogue management tools in conversations. Being able to discuss specific tools you've used and how they contributed to service improvement will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss metrics and reporting strategies you've implemented in previous roles. Demonstrating your ability to measure effectiveness and usage will resonate well with the hiring team.
We think you need these skills to ace SC Service Level Reporting Manager - Salisbury
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the SC Service Level Reporting Manager position. Highlight key responsibilities and required skills, such as experience with service catalogue management tools and understanding of ITIL framework.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your communication skills, project management abilities, and any previous experience with service catalogues.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and how your background makes you a perfect fit. Mention specific examples of your past work that relate to the responsibilities listed in the job description.
Highlight Security Clearance Experience: If you have held high-level security clearance in the past, make sure to mention this prominently in your application. This is particularly important given the nature of the role and the urgency of the hiring process.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Understand the ITIL Framework
Make sure you have a solid grasp of the ITIL framework and service management principles. Be prepared to discuss how you've applied these concepts in your previous roles, as this will demonstrate your expertise in service catalogue management.
✨Showcase Your Communication Skills
Since stakeholder engagement is crucial for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully collaborated with cross-functional teams and gathered requirements from various stakeholders.
✨Highlight Your Organisational Skills
This position requires strong organisational and project management skills. Be ready to share specific instances where you've managed multiple tasks or projects simultaneously, ensuring that all service documentation was complete and up to date.
✨Prepare for Continuous Improvement Discussions
Think about ways you've contributed to continuous improvement in past roles. Be prepared to discuss how you would regularly review and enhance the service catalogue to improve usability and relevance, showcasing your proactive approach.
