At a Glance
- Tasks: Provide expert support for Citrix systems and resolve complex technical issues.
- Company: Join a leading Global Systems Integrator with a focus on security and innovation.
- Benefits: Competitive rate, opportunity for professional growth, and a supportive work environment.
- Other info: Inclusive workplace that values diverse backgrounds and offers career advancement.
- Why this job: Make a real impact by optimising Citrix solutions for major UK clients.
- Qualifications: Experience in Third Line Support and strong knowledge of Citrix technologies required.
The predicted salary is between 40500 - 49500 £ per year.
Our client is a Global Systems Integrator that requires a 3rd Line Citrix SME to support one of their largest UK secure customers.
START: ASAP
END DATE: 31/03/2027
CLEARANCE: SC
RATE: £170.00 (INSIDE IR35)
LOCATION: ON-SITE IN PRESTON
Responsibilities:
- Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Both proactive and reactive problem record progression and root cause analysis.
- Pro-active approach towards defect management resolutions as part of technical assurance activities.
- Confidence in working with internal and cross capability teams alongside account and customer engagement.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Skills required:
- Proven experience within a Third Line Support role.
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
- Strong understanding of ITIL processes and enterprise support models.
- Operations - VMWare, HyperV, XenServer, Invanti.
- Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
- Analytics, specifically Systrack/Nexthink (Non Essential - training provided).
- Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum of 10 weeks.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
3rd Line Citrix SME (SC) in Preston employer: LA International Computer Consultants Ltd
LA International Computer Consultants Ltd is an exceptional employer located in South Yorkshire, offering a dynamic work culture that prioritises employee well-being and professional growth. With a commitment to compliance and accuracy, the company provides comprehensive training and development opportunities, ensuring that employees are equipped with the skills needed to excel in their roles. Joining our team means being part of a supportive environment where your contributions are valued, and you can make a meaningful impact on the payroll operations for a large workforce.
Contact Details:
LA International Computer Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Citrix SME (SC) in Preston
✨Join the IT Consultancy Buzz
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We think you need these skills to ace 3rd Line Citrix SME (SC) in Preston
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
