At a Glance
- Tasks: Lead user research to shape digital public services based on real user needs.
- Company: Join a world-leading organisation with a focus on user-centred design.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Exciting long-term project with excellent career development opportunities.
- Why this job: Make a real impact on public services while collaborating with diverse teams.
- Qualifications: Experience in user research, strong analytical skills, and knowledge of GDS standards.
The predicted salary is between 55000 - 65000 £ per year.
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. We have a great opportunity for a number of Senior User Researchers on a long term program of work.
As a Senior User Researcher, you will play a critical role in shaping digital public services by ensuring they are grounded in genuine user needs. You will lead the design, planning, and execution of research programmes across complex services, working within Government Digital Service (GDS) standards and ways of working.
You will operate across multiple phases of delivery - Discovery, Alpha, Beta, and Live - providing actionable insights that influence service design, policy decisions, and delivery priorities. You will collaborate closely with designers, product managers, business analysts, and technical teams to ensure user-centred design is embedded within agile workflows.
- Plan and design comprehensive user research programmes, testing both high-level concepts and detailed service interactions.
- Conduct research across all phases:
- Lead contextual research and discovery phase activities, including ethnographic research and field studies.
- Apply a broad range of qualitative and quantitative research methods (e.g., usability testing, surveys, interviews, analytics).
- Analyse and synthesise research findings to produce clear, actionable insights and recommendations.
- Work within GDS standards, ensuring research outputs meet government service assessment criteria.
- Embed user-centred design practices within agile, multidisciplinary teams.
- Collaborate with stakeholders to influence product strategy, service design, and policy decisions.
- Advocate for accessibility and inclusive design, ensuring services meet diverse user needs.
- Mentor and support junior researchers and contribute to wider research community practices.
- Ensure research is conducted ethically and in compliance with data protection and governance standards.
Strong experience working as a Senior User Researcher within Central Government, with deep understanding of GDS ways of working.
- Proven ability to plan and deliver end-to-end user research programmes.
- Demonstrable expertise in a wide range of user research methods.
- Strong experience conducting contextual and discovery research.
- Proven experience of both qualitative and quantitative data analysis.
- Strong understanding of user-centred design principles and how to embed them into agile delivery.
- Experience working within multidisciplinary agile teams.
- Ability to translate complex research findings into clear, actionable insights.
- Experience in large-scale government transformation programmes.
- Familiarity with service design and accessibility standards (e.g., WCAG).
- Knowledge of analytics tools (e.g., Google Analytics) and data-driven research methods.
- Experience mentoring or leading research teams.
- Ability to work effectively in hybrid and distributed team environments.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly; we will respond as soon as possible.
Contact Details:
LA International Computer Consultants Ltd Recruitment Team
