At a Glance
- Tasks: Design and govern Amazon Connect solutions, ensuring scalability and performance.
- Company: Join a world-leading organisation with a progressive culture.
- Benefits: Competitive daily rate, mostly remote work, and professional development support.
- Other info: Dynamic role with opportunities for growth and innovation.
- Why this job: Make a real impact in a long-term programme with cutting-edge technology.
- Qualifications: Experience in solution architecture and AWS best practices required.
Amazon Connect Architect (6 Month contract initially). Based: Mostly remote – maximum 1 day per week in Edinburgh. Rate: £500-520 per day via Umbrella.
We have a great opportunity with a world-leading organisation where you will be provided with all the support and development to succeed. A progressive organisation where you can really make a difference. This role is part of a long-term program of work for Amazon Connect Architects.
Key Responsibilities- Own the overall solution architecture for the Amazon Connect platform, including voice routing and contact flows, IVR design and call life cycle, agent experience and operational model.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern Amazon Connect instances and environments – contact flows, queues, routing profiles, and high-availability and multi-region design considerations.
- Ensure scalability, performance, and service resilience are embedded into the solution design.
- Define integration patterns using AWS Lambda, APIs, and event-driven mechanisms, data persistence and downstream system integrations.
- Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, call recording, monitoring, and reporting.
- Ensure analytics solutions meet operational, compliance, and CX reporting needs.
- Define the security architecture for Amazon Connect, including AWS IAM roles and least-privilege access.
Amazon Connect Architect in Midlothian employer: LA International Computer Consultants Ltd
Join a world-leading organisation that prioritises employee development and support, offering a progressive work culture where your contributions truly matter. With the flexibility of mostly remote work and the opportunity to collaborate with top professionals in Edinburgh, you will thrive in an environment that fosters innovation and growth, making this role as an Amazon Connect Architect both meaningful and rewarding.
Contact Details:
LA International Computer Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Architect in Midlothian
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise in Amazon Connect. This can be a game-changer during interviews, giving you a chance to demonstrate your knowledge practically.
✨Tip Number 3
Prepare for the interview like it’s the Super Bowl! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Amazon Connect Architect in Midlothian
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Architect role. Highlight relevant experience and skills that match the job description, especially around solution architecture and AWS best practices.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that relate to voice routing, IVR design, and analytics solutions.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with AWS Lambda, APIs, and any other relevant technologies that align with the responsibilities of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in Amazon Connect’s features and functionalities. Brush up on voice routing, IVR design, and the overall architecture. Being able to discuss specific use cases or challenges you've faced will show your expertise and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you’ve tackled complex integration challenges in the past. Think about examples where you defined logical and physical architectures or improved scalability and performance. This will demonstrate your ability to think critically and provide solutions.
✨Familiarise Yourself with AWS Best Practices
Since the role requires alignment with AWS best practices, make sure you can articulate these principles clearly. Be ready to explain how you’ve applied them in previous projects, especially regarding security architecture and IAM roles.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with insightful questions about the team, the long-term program of work, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
