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- Tasks: Support and optimise Microsoft Teams services, troubleshoot issues, and manage operational activities.
- Company: Join a world-leading organisation that values innovation and development.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional growth.
- Why this job: Make a real impact in a progressive team while enhancing your tech skills.
- Qualifications: 10-12 years of hands-on MS Teams experience and relevant certifications.
- Other info: Flexible working arrangements and a dynamic project environment await you.
6 Month contract initially
Based: Onsite in London
Rate: £400 - £450 p/d (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference.
Key Responsibilities:
- Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
- Understanding of Teams Licensing and Communication Credits.
- Troubleshoot and configure Teams, Channels, Private Channels and its members.
- Retention Policies, E-911 understanding, Device focused troubleshooting.
- Configuring Messaging Policies, Meeting Policies, Delegations and Calendar.
- Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts.
- Knowledge of Teams related SharePoint / One Drive areas.
- Capture, triage, troubleshoot and resolve issues, elevate when needed, engage 3rd parties as needed to fulfil support needs.
- Responsible for handling Level 3 service requests and operational activities.
- Coordination with different escalation teams during high-risk Incidents or Projects.
- Adheres to engineering methodologies, standards, and leading practices.
- Provide feedback regarding engineering methodologies and various user requirements.
- Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
- Execution of application environmental tasks as required for incident resolution.
- Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
- Respond to automated alerts on the health of systems.
- Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
- Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.
- Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize.
- Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands.
- Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.
- Always be up to date on new Teams features and Security updates.
Key Skills & Experience:
- MS TEAMs SME with 10 to 12 Yrs of hands-on experience with MS TEAMS aspects.
- Certifications (MS-700) Planning, designing and implementing of M365 services.
- Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
- Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
- Smart troubleshooting skills.
- Knowledge of enterprise Mobility like EndPoint Manager.
- Ability to work with solution architect for technical solution.
- Ability to manage multiple tenants.
- Good knowledge in ITSM tools like ServiceNow.
- Good communication and articulation skills.
- Flexible in shifting duty / Flexible in relocation.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Microsoft TEAMs SME employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft TEAMs SME
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. Let them know you're on the lookout for a Microsoft Teams SME role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your Teams knowledge. Be ready to discuss your hands-on experience and how you've tackled challenges in the past. Show them you’re not just a tech whiz, but also a problem-solver!
✨Tip Number 3
Don’t forget to showcase your certifications! If you’ve got the MS-700 or any other relevant qualifications, make sure to highlight them during your conversations. It’s a great way to stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who are eager to make a difference in the Microsoft Teams space.
We think you need these skills to ace Microsoft TEAMs SME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Teams and related technologies. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your skills align with the responsibilities listed. Keep it concise but impactful.
Showcase Your Troubleshooting Skills: Since troubleshooting is key in this role, include specific examples of how you've resolved issues in Microsoft Teams or similar platforms. This will demonstrate your hands-on experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Microsoft Teams Inside Out
Make sure you brush up on all the key features of Microsoft Teams, especially those mentioned in the job description. Be ready to discuss your hands-on experience with Teams, Telephony, and Audio conference services, as well as any troubleshooting you've done.
✨Show Off Your Troubleshooting Skills
Prepare specific examples of how you've tackled complex issues in the past. Think about times when you had to triage or resolve Level 3 service requests and be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with Relevant Tools
Get comfortable with ITSM tools like ServiceNow and any migration tools mentioned, such as Quest-on-Demand or Bittitan. Being able to talk about these tools will show that you're not just a Teams expert but also well-rounded in related technologies.
✨Communicate Clearly and Confidently
Since good communication skills are essential for this role, practice articulating your thoughts clearly. Prepare to explain technical concepts in simple terms, as you may need to tailor your communication to different audiences during the interview.
