UX Service Designer in Manchester

12 Month contract initially

Based: Hybrid - Remote/2 days p/w onsite in Manchester

Rate: Up to £400 p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Service Designer to join the team.

Key Responsibilities:

• Service designers are interested in what users are trying to do, service systems and processes, and the structure of the organisations that deliver them and user journeys. Service designers work by looking at the wider picture, thinking about how to connect products and services to create a seamless experience for customers and identify opportunities for areas of improvement.
• Create effective partnerships with stakeholders, define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery, ideation and design right through to delivery and measuring impact.
• Able to review a journey from start to finish which extends outside of Digital, providing an end to end view of a product or service without reliance from other teams.
• Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team.
• Build strong relationships with stakeholders and competently present back to them at all levels required.
• Conducting Service Discovery to identify and deliver high-quality, user-centered products and services.
• Create prototypes to demonstrate ideas and how to improve services.
• Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind.
• Design and deliver engaging workshops for our teams, customers and stakeholders.
• Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future.
• Ideation & critical thinking: Generation of appropriate ideas and effective critique.
• Think holistically when designing a product or service, while being detail oriented and delivery focused.
• Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes.
• Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our user's experience.

Key Skills & Experience:

• Usability moderating (all types, particularly one-on-one)
• Experimental design
• Test method selection
• Statistical/qualitative/quantitative analysis
• Presentations (verbal and written)

Knowledge, Skills and Experience Required:

• Degree in UX or relevant subject and/or solid experience in a Service Designer position
• Strong communication and presentation skills, both written and oral
• Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners
• Experience of effective time management of self
• Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately
• High level of customer focus and understanding of customer needs
• Ability to conduct participant recruiting/screener creation for research
• Able to execute and analyse usability test sessions
• An understanding of agile development environments and how others work within User Experience teams
• Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
• Precise and high attention to detail
• Be passionate about uses of information architecture/usability/accessibility.
• Experience within a research and digital environment.
• Uses strategic insight and aligns user research activities to inform decision making and action.

This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.