User Researcher in London

*SC Cleared*
User Researcher
6 Month contract initially + Extensions
Based: Predominately remote. 1 day onsite every 6 weeks or so.
Rate: £Excellent Market Rates p/d - (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of User Researcher's to join the team.
Key Skills/knowledge/experience:
Key Responsibilities
Plan, design, and conduct qualitative and quantitative user research activities.
Identify user needs and translate findings into actionable recommendations.
Work closely with Product Managers, Service Designers, Interaction Designers, Content Designers, and Delivery Managers.
Support services through GDS assessments and service standard reviews.
Ensure research is inclusive and representative of diverse user groups.
Develop research plans, discussion guides, consent forms, and research reports.
Synthesize findings using appropriate analysis techniques.
Communicate insights clearly to stakeholders at all levels.
Advocate for user-centred design principles across the organisation.
Contribute to evidence-based decision-making and service improvements.
Essential Skills and Experience:
Ideally knowledge of the Government Digital Service Service Standard and service assessment process.
Experience working through Discovery, Alpha, Beta, and Live phases.
Ability to select and apply appropriate research methods, including:
Moderated interviews
Usability testing
Contextual inquiry
Surveys
Diary studies
Accessibility-focused research
Experience recruiting and engaging diverse participant groups.
Strong stakeholder management and facilitation skills.
Experience working in agile multidisciplinary teams.
Excellent written and verbal communication skills.
Experience with AI delivery or Automation.
Desirable Skills:
Experience working on central government services.
Knowledge of accessibility standards such as WCAG 2.2.
Experience with assisted digital and vulnerable user research.
Familiarity with service design and content design practices.
Experience presenting evidence at GDS service assessments.
Membership of professional bodies such as the Market Research Society.
Candid...