At a Glance
- Tasks: Design and govern end-to-end solutions in ServiceNow TSM, overseeing development teams.
- Company: Join an award-winning tech company with a focus on security and compliance.
- Benefits: Competitive daily rate, hybrid work model, and inclusive workplace culture.
- Other info: Opportunities for mentorship and career growth in a dynamic environment.
- Why this job: Make a real impact in telecom operations while working with cutting-edge technology.
- Qualifications: 10+ years in software platforms, with expertise in ServiceNow TSM and telecom domains.
Our client is looking for a ServiceNow Architect to join their team initially for a 6 months contract. This is a hybrid role with 2-3 days per week in central London. The daily rate is £550-£570 per day outside IR35.
Overview: A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.
Key Responsibilities:
- Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
- Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Required Skills and Experience:
- Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life cycle, service assurance).
- Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
ServiceNow Architect - TSM in London employer: LA International Computer Consultants Ltd
LA International is an award-winning employer that prioritises inclusivity and employee growth, making it an excellent choice for professionals seeking meaningful work in the telecommunications sector. With a hybrid working model in central London, employees benefit from a dynamic work culture that encourages collaboration and innovation, alongside competitive daily rates and opportunities to lead impactful projects within a recognised market leader.
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Architect - TSM in London
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ServiceNow space. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences with ServiceNow TSM and how you’ve tackled challenges in the past. Real-life examples can really make you stand out.
✨Tailor Your Approach
Every job is different, so make sure you’re tailoring your conversations to the specific role. Highlight your expertise in telecom domains and how it aligns with their needs. It shows you’ve done your homework and are genuinely interested.
✨Apply Through Us
Don’t forget to apply through our website! We’re here to help you land that ServiceNow Architect role. Plus, it makes it easier for us to keep track of your application and support you throughout the process.
We think you need these skills to ace ServiceNow Architect - TSM in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Architect role. Highlight your experience with TSM, ITOM, and any relevant telecom projects. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills, especially in JavaScript and ServiceNow APIs. We’re keen on seeing how you’ve used these in previous roles, so be specific about your achievements!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow TSM, ITSM, and ITOM knowledge. Be ready to discuss how you've designed and implemented solutions in these areas, as well as any specific projects that highlight your expertise.
✨Showcase Your Telecom Knowledge
Since this role is heavily focused on the telecom domain, be prepared to talk about your experience with NOC operations, network life cycles, and service assurance. Use examples from your past work to demonstrate your understanding of these concepts.
✨Prepare for Technical Questions
Expect to face technical questions related to JavaScript, ServiceNow APIs, and integration methods like REST and SOAP. Practise explaining complex integrations and architectural decisions clearly, as this will show your depth of knowledge.
✨Demonstrate Leadership and Mentorship Skills
As a ServiceNow Architect, you'll need to guide developers and establish best practices. Be ready to share examples of how you've mentored others, performed code reviews, or led teams in previous roles to showcase your leadership abilities.
