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- Tasks: Manage IT tickets, hardware repairs, and asset management in a dynamic environment.
- Company: Join LA International, an award-winning global IT consultancy with a strong reputation.
- Benefits: Enjoy opportunities for training, career growth, and a supportive work culture.
- Why this job: Be part of a team that values innovation and service improvement while making a real impact.
- Qualifications: 2+ years in PC field service, SC clearance or ability to obtain it, and a clean driving licence.
- Other info: Candidates with previous high-level security clearance are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Queueticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
Effective Management of disposals that go through their Hub as per contract.
Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
Locker replenishments where appropriate as per contract.
Highlight potential issues with service/potential service improvements to their Team Leader.
Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials.
Requirements:
- Must have SC clearance / or be able to gain this, UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.
IT Technician in Alnwick employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Alnwick
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Queueticket management systems and hardware from HP and Dell. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Make sure to highlight any previous experience you have in a PC field service environment. Be prepared to discuss specific examples of how you've diagnosed and repaired hardware issues, as this will show your hands-on expertise and problem-solving skills.
✨Tip Number 3
Since SC clearance is a requirement, if you already hold it, mention this upfront. If not, be ready to explain how you can obtain it quickly. Understanding the clearance process can give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of LA International or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace IT Technician in Alnwick
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the IT Technician role. Make sure you understand the specific skills and experiences required, such as hardware troubleshooting and experience in a PC field service environment.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job description. Emphasise your technical skills, particularly in hardware repairs and asset management, and include any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with ticket management systems and your ability to follow processes and procedures, as well as your willingness to gain SC clearance.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Technician as outlined in the job description. Familiarise yourself with ticket management, asset management, and hardware repairs, as these will likely be key discussion points during your interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in a PC field service environment. Highlight specific examples where you've diagnosed, troubleshot, or repaired hardware, especially complex laptop issues, as this will demonstrate your capability for the role.
✨Be Ready for Security Clearance Questions
Since SC clearance is a requirement, be prepared to discuss your eligibility and any past experiences with security clearance. If you have held high-level clearance before, make sure to mention it, as it could strengthen your application.
✨Demonstrate Problem-Solving Skills
Think of examples where you've identified potential service improvements or resolved issues effectively. This will show your proactive approach and ability to contribute positively to the team, which is something the employer will value.
