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- Tasks: Manage IT tickets, stock, and hardware repairs while ensuring service levels are met.
- Company: Join LA International, an award-winning global IT consultancy with a strong reputation.
- Benefits: Enjoy opportunities for career growth, diverse experiences, and a supportive work culture.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Must have SC Clearance; previous security clearance is a plus.
- Other info: Positions available across various UK locations; security clearance process may take up to 10 weeks.
The predicted salary is between 36000 - 60000 £ per year.
* Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of \’in Warranty kit\’ and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with service/potential service improvements to their Team Leader * Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter\’s own Locations we have are: Kings Lynn Portsmouth Huntingdon Tidworth Bristol Caterton Kings Lynn Clyde- Scotland Cardiff Must have SC Clearance Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period. TPBN1_UKTJ
IT Technician employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific ticket management systems used in IT support. Understanding how to efficiently manage and update tickets will demonstrate your readiness for the role.
✨Tip Number 2
Gain hands-on experience with hardware repairs, especially for warranty kits. Being able to showcase your practical skills in this area can set you apart from other candidates.
✨Tip Number 3
Research the company’s service level agreements and understand the importance of maintaining these standards. This knowledge will help you highlight your commitment to quality service during interviews.
✨Tip Number 4
If you have previous security clearance, be prepared to discuss it in detail. Highlighting your experience with high-level security protocols can significantly enhance your application.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Technician position. Make notes on key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to highlight relevant experience in ticket management, hardware repairs, and asset management. Use specific examples that demonstrate your ability to meet the service levels outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses your understanding of the role and how your background makes you a suitable candidate. Mention your familiarity with security clearance processes and your commitment to following procedures.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is clear and professional, as attention to detail is crucial in IT roles.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Technician, especially regarding queue ticket management and hardware repairs. Familiarise yourself with the specific tasks mentioned in the job description, as this will help you answer questions more effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, particularly in asset management and hardware repairs. Highlight any relevant experience you have with similar systems or processes, and be ready to provide examples of how you've successfully managed these tasks in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves triaging issues and suggesting service improvements, think of examples where you've identified problems and implemented solutions. This will show your potential employer that you can proactively contribute to the team's success.
✨Prepare for Security Clearance Questions
Given the requirement for SC Clearance, be ready to discuss your background and any previous security clearances you may have held. Understanding the importance of security in IT roles will demonstrate your commitment to maintaining high standards.
