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- Tasks: Manage IT tickets and ensure timely updates for service excellence.
- Company: Join a dynamic tech company focused on innovative solutions.
- Benefits: Enjoy flexible working hours and opportunities for skill development.
- Why this job: Be part of a collaborative culture that values your input and growth.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Opportunity for hands-on experience with the latest tech equipment.
The predicted salary is between 30000 - 42000 £ per year.
Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain service levels as per contract.
Hub stock management including asset management of kit in/out (scan items in/out of locations) as per contract.
Effective management of disposals that go through their Hub as per contract.
Triage and perform hardware repairs.
IT Technician employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with ticket management systems, as this role heavily involves managing and updating tickets. Research common software used in the industry and consider getting hands-on experience with them.
✨Tip Number 2
Brush up on your asset management skills, particularly in relation to hardware inventory. Understanding how to efficiently manage stock and perform audits will set you apart from other candidates.
✨Tip Number 3
Gain practical experience in hardware repairs, as this is a key part of the job. Consider volunteering or taking on small repair projects to demonstrate your technical skills and problem-solving abilities.
✨Tip Number 4
Network with current IT professionals and join relevant online forums or groups. Engaging with others in the field can provide insights into the role and may even lead to referrals for positions like the one we have at StudySmarter.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Understand the Job Role: Familiarise yourself with the responsibilities of an IT Technician, particularly in ticket management and hardware repairs. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with ticket management systems, asset management, and hardware repairs. Use specific examples to demonstrate your expertise.
Showcase Technical Skills: Make sure to list any technical skills that are relevant to the role, such as familiarity with specific software or hardware, troubleshooting abilities, and any certifications you may have.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the position. Mention your understanding of service levels and your commitment to maintaining them, as well as your approach to effective communication and teamwork.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Understand the Job Role
Make sure you thoroughly read the job description and understand the responsibilities of an IT Technician. Familiarise yourself with ticket management systems and asset management processes, as these will likely be key topics during your interview.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills and experience in hardware repairs and management. Bring examples of past experiences where you've successfully triaged issues or managed assets, as this will demonstrate your capability for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to ticket management or hardware repairs, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for ticket management, or how they measure service levels. This shows you're engaged and serious about the position.
