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- Tasks: Manage IT support tickets, perform hardware repairs, and oversee stock management.
- Company: Join an award-winning international IT service provider with a strong reputation.
- Benefits: Enjoy competitive pay, potential for remote work, and opportunities for training.
- Why this job: Be part of a dynamic team making a real impact in IT services across the UK.
- Qualifications: 2+ years in PC field service, full clean driving licence, and hardware repair skills required.
- Other info: Security clearance sponsorship available; must join the out-of-hours rota.
Our client is an international IT service provider who requires multiple IT Field Support Engineers to support one of their key customers that covers sites throughout the UK.
START: ASAP
END DATE: 31/05/2025 (WILL BE EXTENDED)
CLEARANCE: SC - POSSIBILITY TO SPONSOR
RATE: £18.87 PER HOUR (7.5 HOURS PER DAY)
LOCATION: ALNWICK
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc).
Essentials:
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.
IT Field Service Engineer (SC) employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer (SC)
✨Tip Number 1
Familiarise yourself with the specific hardware and software used by the client. Knowing the ins and outs of HP and Dell products will give you a significant edge, especially since training is mentioned in the job description.
✨Tip Number 2
Highlight any previous experience you have with ticket management systems. Being able to demonstrate your ability to manage and update tickets efficiently will show that you can maintain service levels as required.
✨Tip Number 3
Prepare to discuss your experience with hardware repairs, particularly complex laptop issues. Be ready to share specific examples of how you've diagnosed and resolved problems in the past.
✨Tip Number 4
Since this role requires joining an out-of-hours rota, be prepared to discuss your availability and willingness to work flexible hours. Showing that you're committed to meeting the needs of the team will make you a more attractive candidate.
We think you need these skills to ace IT Field Service Engineer (SC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Field Service Engineer position. Tailor your application to highlight relevant experience in PC field service environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in a PC field service environment. Include specific examples of hardware diagnostics, troubleshooting, and repairs you've performed, especially on laptops.
Showcase Your Skills: Mention any relevant certifications or training, such as HP and Dell desktop and laptop training. If you have held high-level security clearance before, make sure to include this information as it is a significant advantage.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Field Service Engineer. Familiarise yourself with ticket management, hardware repairs, and stock management as these are key aspects of the job.
✨Showcase Your Experience
Be prepared to discuss your previous experience in a PC field service environment. Highlight specific examples of how you've diagnosed and repaired hardware issues, especially complex laptop repairs.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to explain how you approach troubleshooting and problem-solving. Use real-life scenarios to illustrate your thought process and how you handle challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s processes, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
