Supply Chain Operations Specialist: Drive Process in Heighington

Skills

• Communicate effectively with external partners and internal advisors while adhering to processes and guidelines.
• Manage exchange stock for returns and failed deliveries, adjusting customer accounts as needed.
• Monitor supply chain systems and processes, reporting issues promptly and providing feedback on process improvements, ensuring good customer experience and cost efficiency.
• Proactively work with internal/external parties to manage outbound deliveries, adhering to customer requests and agreed SLAs.
• Protect customer confidentiality completing all verification checks.
• Have a good operational knowledge of appropriate systems, policies and processes.
• To demonstrate the behaviours of personal, simple and brilliant by reporting potential areas of process and customer experience improvement.
• Ability to empathise with customers and ensure high-standard resolutions.
• Ability to balance KPI's to effectively resolve queries without escalation.
• Collaborate effectively with peers, internal and external stakeholders to achieve goals.
• Effective communication skills with proven ability to clearly articulate and listen actively.
• Experience handling personal and confidential data whilst ensuring a high level of accuracy.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.