At a Glance
- Tasks: Design and manage Amazon Connect solutions, ensuring top-notch voice routing and analytics.
- Company: Join a world-leading organisation that values innovation and support.
- Benefits: Competitive daily rate, mostly remote work, and opportunities for professional growth.
- Other info: Flexible working arrangements with a focus on career development.
- Why this job: Make a real impact in a progressive environment with cutting-edge technology.
- Qualifications: Experience in Amazon Connect architecture and AWS best practices required.
6 Month contract initially
Based: Mostly remote - Max 1 day p/w = Edinburgh
Rate - £500 - £520 p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Amazon Connect Architect on a long term program of work.
Key Responsibilities:
- Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model
- Define logical, physical, and integration architectures aligned to AWS best practices
- Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High availability and multi region design considerations
- Ensure scalability, performance, and service resilience are Embedded into the solution design
- Define integration patterns using AWS Lambda, APIs and event driven mechanisms, data persistence and downstream system integrations
- Ensure Real Time and post call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting
Amazon Connect Architect in Edinburgh employer: LA International Computer Consultants Ltd
Join a world-leading organisation that prioritises your professional growth and offers a supportive work environment. As an Amazon Connect Architect, you will have the opportunity to make a significant impact while enjoying the flexibility of mostly remote work from Edinburgh. With a commitment to innovation and excellence, this company fosters a culture of collaboration and continuous development, ensuring you thrive in your role.
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Architect in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Amazon Connect. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise in Amazon Connect architecture. This can be a great conversation starter during interviews and shows you’re serious about the role.
✨Tip Number 3
Prepare for the interview by brushing up on common questions related to Amazon Connect. Think about how you can demonstrate your experience with voice routing, IVR design, and AWS best practices.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Amazon Connect Architect in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Architect role. Highlight your experience with AWS, voice routing, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that relate to the key responsibilities outlined in the job description.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your familiarity with AWS best practices, IVR design, and any tools or technologies you've used that are relevant to the role. We love seeing candidates who are technically savvy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in the ins and outs of Amazon Connect. Brush up on voice routing, IVR design, and how to manage call life cycles. Being able to discuss these topics confidently will show that you’re not just familiar with the platform but that you can truly own the architecture.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Think about scenarios where you had to ensure scalability or performance in your designs. This will demonstrate your ability to think critically and adapt solutions to meet business needs.
✨Familiarise Yourself with AWS Best Practices
Since the role involves defining architectures aligned to AWS best practices, make sure you know what those are! Be ready to talk about integration patterns using AWS Lambda and APIs, as well as how you’ve implemented these in past projects.
✨Prepare Questions That Show Your Interest
Interviews are a two-way street, so come prepared with insightful questions. Ask about the team’s current challenges with Amazon Connect or how they measure success in their projects. This shows that you’re genuinely interested in the role and eager to contribute.
