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- Tasks: Handle service desk requests and troubleshoot IT issues for users.
- Company: Join a world-leading organisation with a supportive and progressive culture.
- Benefits: Competitive daily rate, professional development, and a dynamic work environment.
- Why this job: Make a real difference while gaining valuable IT experience in a fast-paced setting.
- Qualifications: Good communication skills and basic technical proficiency required.
- Other info: 24/7 shifts available; perfect for those seeking flexible working hours.
6 Month contract initially
Based: Onsite in Crawley
Rate: £150 - £170 p/d - (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference.
The role requires:
- Handling service desk requests - Answering calls, emails, and ticket submissions.
- Resetting passwords - Helping employees regain access to systems.
- Basic troubleshooting - Fixing minor software issues and hardware glitches.
- Configuration challenges - Assisting with simple setup problems.
Key Responsibilities:
- Respond to user inquiries via phone, email, chat, or ticketing systems.
- Act as the initial point of contact for IT issues, logging and tracking incidents.
- Diagnose and resolve common IT problems, escalating complex issues to higher levels.
- Possess a solid understanding of IT infrastructure.
- Be proficient in using IT service management (ITSM) tools and ticketing systems.
- Accurately document all incidents, solutions, and actions taken.
- Identify trends and patterns in user issues to proactively address potential problems.
- Contribute to the development and maintenance of knowledge base articles.
Key Skills & Experience:
- Good Communication skills both Verbal and Written.
- Technical Proficiency L1.5.
- Positive attitude towards work.
- Multitasking skills.
- Effective Listening skills.
- Problem solving and analytical skills.
Desirable skills/knowledge/experience:
- Familiarity with CRM tools.
- Ability to Improvise: Being able to think on your feet and adapt to unexpected situations is important.
Please note:
- 24X7 shift (Any 8 hours).
- Candidates should be willing to work in a 24*7 environment with rotational shifts and rotational day offs.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Service Desk Associate in Crawley employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Associate in Crawley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service desk roles, like how you would handle a difficult customer or troubleshoot a specific issue. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Associate in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Associate role. Highlight relevant experience, especially in handling service desk requests and troubleshooting IT issues. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since good communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a polished application!
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled IT problems in the past. We’re keen to see your analytical skills in action, so don’t hold back on showcasing your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around service desk operations. Familiarise yourself with common IT issues and solutions, as well as the tools you'll be using, like ITSM and ticketing systems. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a Service Desk Associate, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, and work on your active listening skills. This will not only help you during the interview but also in your future role when dealing with user inquiries.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss how you've tackled IT problems in the past. Think of specific examples where you diagnosed an issue and resolved it, or how you handled a tricky situation. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve troubleshooting a common issue or handling a difficult user. Practising these types of questions can help you articulate your thought process and showcase your improvisation skills, which are essential in a fast-paced service desk environment.
