Service Asset & Configuration Manager - SC Cleared - Hybrid in Corsham

Service Asset & Configuration Manager - Hybrid once you are established within the team
Must have an Active SC Clearance as a minimum
An Active DV Clearance would be an advantage but must be willing to undergo once started
- Support OpNET Black, Red, Blue and Blue V1 live services, maintaining configuration integrity and supporting operational change.
- Drive SACM assurance, governance, reporting and continual service improvement across complex technical environments.
Service Asset & Configuration Manager Responsibilities
- Establish, implement and improve SACM processes, procedures, tooling and governance.
- Manage the SACM CMS, acting as the primary contact for incidents, enquiries and configuration updates.
- Maintain accurate Configuration Items (CIs) and their relationships within the CMDB.
- Use CMDB information to support Change, Release and Incident Management activities.
- Perform baseline configuration comparisons to validate changes across OpNET environments.
- Identify and implement appropriate tooling to support SACM processes.
- Provide assurance over configuration data quality and resolve discrepancies with stakeholders.
- Produce scheduled and ad hoc KPI reports, metrics and management information.
- Coordinate and chair monthly Configuration Management Board meetings.
- Develop Terms of Reference, meeting schedules and action tracking for governance forums.
- Align enterprise SACM processes with OpNET requirements using BMC Remedy.
- Maintain CI relationships across live services and associated ITSM processes.
Service Asset & Configuration Manager Skills and Experience
- Strong Service Asset and Configuration Management (SACM) experience.
- Proven experience implementing and improving SACM processes, procedures and governance.
- Strong CMDB and Configuration Management System (CMS) administration experience.
- Experience managing Configuration Items, CI relationships and configuration baselines.
- Strong knowledge of BMC Remedy and its use within SACM and ITSM processes.
- Experience supporting Change, Release and Incident Management through CMDB integration.
- Experience conducting configuration baseline comparisons and change validation.
- Strong configuration data quality, assurance and compliance experience.
- Experience chairing Configuration Management Boards and managing governance activ...