Pega Lead Decisioning Architect (LDA) in Coatbridge

6 Month contract initially + Extensions

Based: Remote working.

Rate - £500 - £600 p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Pega Lead Decisioning Architect (LDA) on a long term program of work.

Key Responsibilities:

• Lead end-to-end Pega CDH decisioning architecture, solution design and implementation for the collections workstream.
• Define and enforce Pega decisioning architecture, design and coding standards, applying platform best practices.
• Collaborate with business analysts and customer stakeholders to translate collections requirements into decisioning designs and technical user stories.
• Design Next-Best-Action strategies, customer segmentation, contact policies, arbitration and prioritisation across inbound, outbound and Real Time interactions.
• Guide adaptive and predictive model integration to support customer-level prioritisation and collections treatment strategies.
• Coordinate customer data models, data flows and integration designs with workflow, data migration and integration teams.
• Provide hands-on technical leadership, design and code reviews, mentoring and knowledge transfer to decisioning developers.
• Guide decision strategy testing, simulation and performance validation, and support defect resolution and production readiness.
• Contribute decisioning effort estimates, prioritisation and dependency assessments to Agile story refinement and sprint planning.
• Explain decisioning design choices and benefits to customer, operational and Pega stakeholders, maintaining clear solution documentation.

Key Skills & Experience:

• 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH.
• Proven experience leading end-to-end Pega CDH architecture, solution design and hands-on implementation in a decisioning architect role.
• Strong knowledge of Pega Customer Decision Hub, Next-Best-Action strategy design and decisioning framework configuration.
• Expertise in customer segmentation, contact strategy, engagement policies, actions, treatments, arbitration and prioritisation.
• Experience designing inbound, outbound and Real Time decisioning across multiple customer interaction channels.
• Hands-on experience with adaptive modelling, predictive models, decision strategy simulation, testing and performance monitoring.
• Strong understanding of customer data modelling, data flows, integration, distributed data platforms and database performance.
• Ability to apply Pega architecture, design and coding best practices and troubleshoot complex decisioning issues.
• Excellent customer-facing communication and stakeholder management skills, with the ability to explain decisioning concepts to business and technical audiences.
• Experience in technical leadership, mentoring, decisioning effort estimation and prioritisation within Agile/Scrum delivery teams.

Desirable skills/knowledge/experience:

• Collections domain experience, preferably with hands-on Pega Collections and customer-centric treatment strategy implementation.
• Pega decisioning/CDH certification, experience with Pega Cloud and large-scale CRM solutions, and a strong Java/J2EE background.

This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.