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- Tasks: Manage VMware infrastructure capacity and ensure top-notch service delivery.
- Company: Award-winning tech consultancy with a focus on innovation and excellence.
- Benefits: Competitive pay, professional growth, and the chance to work on impactful projects.
- Why this job: Join a dynamic team and make a real difference in IT service performance.
- Qualifications: Experience in capacity management and strong ITIL knowledge required.
- Other info: Opportunity for career advancement in a supportive and collaborative environment.
The predicted salary is between 48000 - 72000 £ per year.
This role requires High Level clearance. We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.
Key Responsibilities
- Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
- Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
- Develop and maintain capacity plans, forecasts, and models for VMware environments.
- Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
- Identify capacity risks, constraints, and performance bottlenecks before they impact services.
- Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
- Coordinate with internal IT teams (eg, infrastructure, development, support) to resolve issues and implement improvements.
Your experience
- Strong experience managing Capacity.
- Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
- Experience with VMware infrastructure capacity Management.
- Excellent communication, stakeholder management, and conflict resolution skills.
- Strong analytical and problem-solving capabilities.
- Experience managing cross-functional teams in a complex technical environment.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
DV Service Capacity Manager in Basingstoke employer: LA International Computer Consultants Ltd
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Service Capacity Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to capacity management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with VMware and ITIL practices. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace DV Service Capacity Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Capacity Manager. Highlight your experience with VMware and ITIL practices, as well as any relevant achievements that showcase your capacity management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to manage service teams and improve IT service performance.
Showcase Your Communication Skills: Since this role requires excellent communication and stakeholder management skills, make sure to highlight these in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Capacity Management processes. Be ready to discuss how you've applied these principles in past roles and how they can benefit the company’s service delivery.
✨Showcase Your VMware Expertise
Since this role heavily involves VMware infrastructure, prepare specific examples of how you've managed capacity in similar environments. Highlight any tools or techniques you've used to monitor and optimise performance.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations regarding capacity management challenges. Think through potential scenarios where you had to identify risks or resolve bottlenecks, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your ideas clearly, especially when discussing technical concepts. Remember, it’s not just about what you say, but how you say it!
