Service Architect - DV Cleared in Basingstoke, Hampshire

Must have an Active DV Clearance. Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring service stability, supportability, and operational excellence.

Service Architect Responsibilities

• Develop end-to-end service designs for low, medium, and high-complexity deliveries.
• Assess customer operational environments and support model requirements.
• Define service operating models, governance structures, and support arrangements.
• Develop service acceptance criteria, support requirements, and transition plans.
• Contribute to SLA, KPI, and underpinning contract development.
• Identify and manage service-related RAID items, constraints, exclusions, and SPOFs.
• Define early life support requirements and service readiness activities.
• Design and integrate service processes and tooling requirements.
• Produce service documentation, operational procedures, and supporting artefacts.
• Support the successful transition of services into live operation.
• Influence solution design decisions to ensure service stability and operational efficiency.

Service Architect Skills and Experience

• Significant experience in Service Architecture or Service Management.
• Strong understanding of service management concepts, principles, and best practices.
• Experience designing service operating models for major IT systems.
• Strong knowledge of service supply chains and operational environments.
• Experience developing service transition, support, and governance models.
• Ability to produce clear, concise, and high-quality technical documentation.
• Experience working within complex delivery programmes and tight timescales.
• Strong stakeholder management and influencing skills.
• Experience leading virtual and co-located teams.
• Service Management qualifications such as ITIL, ISO20000, or IT4IT desirable.

To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.