At a Glance
- Tasks: Lead the architecture for Amazon Connect, designing innovative contact centre solutions.
- Company: Join a world-leading organisation with a progressive culture and remote flexibility.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional growth.
- Other info: Inclusive hiring process; we encourage all backgrounds to apply.
- Why this job: Make a real impact on cutting-edge projects in a dynamic, remote setting.
- Qualifications: 10+ years experience in contact centre technology and AWS solutions.
Amazon Connect Architect (6 Month contract initially). Based: Mostly remote – maximum 1 day per week in Edinburgh. Rate: £500-520 per day via Umbrella.
We have a great opportunity with a world-leading organisation where you will be provided with all the support and development to succeed. A progressive organisation where you can really make a difference. This role is part of a long-term program of work for Amazon Connect Architects.
Key Responsibilities- Own the overall solution architecture for the Amazon Connect platform, including voice routing and contact flows, IVR design and call life cycle, agent experience and operational model.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern Amazon Connect instances and environments – contact flows, queues, routing profiles, and high-availability and multi-region design considerations.
- Ensure scalability, performance, and service resilience are embedded into the solution design.
- Define integration patterns using AWS Lambda, APIs, and event-driven mechanisms, data persistence and downstream system integrations.
- Ensure real-time and post-call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, call recording, monitoring, and reporting.
- Ensure analytics solutions meet operational, compliance, and CX reporting needs.
- Define the security architecture for Amazon Connect, including AWS IAM roles and least-privilege access.
- Good understanding of the contact centre technology landscape.
- Overall 10+ years of experience.
- Understanding of the AWS Cloud platform and services with solution-architect skills.
- Deep expertise on AWS contact-centre relevant services.
- Sound experience developing Amazon Connect flows, AWS Lambda and Lex bots.
- Deep functional and technical understanding of APIs and related integration experience.
- Functional and technical understanding of building API-based integrations with Salesforce, ServiceNow and bot platforms.
- Ability to understand customer challenges and requirements, and address them in a differentiated manner.
- Ability to help the team implement the solution, sell, and deliver cloud contact-centre solutions to clients.
- Excellent communication skills.
- Ability to develop requirements based on leadership input.
- Ability to work effectively in a remote, virtual, global environment.
This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now – send your CV directly and we will respond as soon as possible.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Amazon Connect Architect employer: LA International Computer Consultants Ltd
Join a world-leading organisation that prioritises employee development and support, offering a progressive work culture where your contributions truly matter. With the flexibility of mostly remote work and the opportunity to collaborate with a talented team in Edinburgh, you will be part of a long-term programme that not only enhances your skills but also allows you to make a significant impact in the field of Amazon Connect architecture.
Contact Details:
LA International Computer Consultants Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Architect
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for an Amazon Connect Architect role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews! Brush up on your AWS knowledge and be ready to discuss your experience with Amazon Connect. We recommend practising common interview questions and even doing mock interviews with friends.
✨Tip Number 3
Showcase your skills! If you’ve worked on relevant projects, create a portfolio or case studies that highlight your achievements. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference in the world of Amazon Connect.
We think you need these skills to ace Amazon Connect Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Architect role. Highlight your experience with AWS services and contact centre technologies, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that align with the key responsibilities mentioned in the job description. This helps us see how you can make a difference.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon unless it’s relevant to the role, and make sure we can easily see your qualifications and experience.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently, and we can respond to you as soon as possible!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss voice routing, IVR design, and how you’ve implemented these in past projects. The more specific examples you can provide, the better!
✨Showcase Your AWS Expertise
Since this role requires a solid understanding of AWS services, be prepared to talk about your experience with AWS Lambda, APIs, and integration patterns. Highlight any relevant projects where you’ve successfully designed and governed Amazon Connect instances.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this position. Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Remember, it’s not just about what you know, but how you convey that knowledge.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've tackled customer challenges in the past. Think of specific scenarios where you identified issues and implemented solutions, particularly in a cloud contact centre context. This will show your ability to address client needs effectively.
