At a Glance
- Tasks: Design and manage Amazon Connect solutions, ensuring top-notch voice routing and analytics.
- Company: Join a world-leading organisation with a focus on innovation and support.
- Benefits: Competitive daily rate, mostly remote work, and opportunities for professional growth.
- Other info: Dynamic role with potential for long-term engagement and career advancement.
- Why this job: Make a real impact in a progressive environment while working with cutting-edge technology.
- Qualifications: Experience in Amazon Connect architecture and AWS best practices required.
6 Month contract initially
Based: Mostly remote - Max 1 day p/w = Edinburgh
Rate - £500 - £520 p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Amazon Connect Architect on a long term program of work.
Key Responsibilities:
- Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model
- Define logical, physical, and integration architectures aligned to AWS best practices
- Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High availability and multi region design considerations
- Ensure scalability, performance, and service resilience are Embedded into the solution design
- Define integration patterns using AWS Lambda, APIs and event driven mechanisms, data persistence and downstream system integrations
- Ensure Real Time and post call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting
- Ensure analytics solutions meet operational requirements
Amazon Connect Architect employer: LA International Computer Consultants Ltd
Join a world-leading organisation that prioritises employee development and support, offering a progressive work culture where your contributions truly matter. With the flexibility of mostly remote work and a collaborative environment in Edinburgh, you will have the opportunity to grow your skills while working on impactful projects in the Amazon Connect space.
Contact Detail:
LA International Computer Consultants Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Connect Architect
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Amazon Connect Architects and practice your answers. We want you to feel confident and ready to showcase your skills.
✨Tip Number 3
Show off your projects! If you've worked on any relevant Amazon Connect solutions, make sure to highlight them in conversations. Real-world examples can really set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Amazon Connect Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Amazon Connect Architect role. Highlight your experience with AWS, voice routing, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention specific experiences that relate to the key responsibilities outlined in the job description.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your familiarity with AWS best practices, IVR design, and any tools or technologies you've used that are relevant to the role. We love seeing candidates who are technically savvy!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at LA International Computer Consultants Ltd
✨Know Your Amazon Connect Inside Out
Make sure you’re well-versed in the ins and outs of Amazon Connect. Brush up on voice routing, IVR design, and how to manage call life cycles. Being able to discuss these topics confidently will show that you’re not just familiar with the platform but can truly own the architecture.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Think about scenarios where you had to ensure scalability or performance in your designs. This will demonstrate your ability to think critically and adapt solutions to meet business needs.
✨Familiarise Yourself with AWS Best Practices
Since the role involves defining architectures aligned to AWS best practices, make sure you know what those are! Be ready to talk about how you’ve applied these principles in past projects, especially regarding integration patterns and data persistence.
✨Prepare Questions That Show Your Interest
Interviews are a two-way street, so come prepared with insightful questions. Ask about the team’s current challenges with Amazon Connect or how they measure success in their projects. This shows you’re genuinely interested in the role and eager to contribute.
