Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and implementation of ITSM processes to enhance IT operations.
- Company: Join a forward-thinking organisation on a transformative journey in IT service management.
- Benefits: Competitive rate, potential for remote work, and opportunities for professional growth.
- Why this job: Be a key player in shaping ITSM frameworks that drive business success and innovation.
- Qualifications: Strong ITIL knowledge and experience with ITSM tools like ServiceNow or Jira required.
- Other info: 6-month contract role based in Euston, ideal for those passionate about IT transformation.
The predicted salary is between 42000 - 66000 £ per year.
Location: Euston
Rate: £550 Inside IR35
Contract: 6 months initial
About the Role:
Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices.
Key Responsibilities:
- Analyse current IT operations and identify gaps and opportunities for ITSM process implementation.
- Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management.
- Collaborate with stakeholders across departments to ensure process alignment with business needs.
- Define KPIs and metrics for ITSM processes and set up reporting dashboards.
- Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy).
- Provide training, guidance, and documentation for internal teams.
- Ensure alignment with ITIL or other relevant frameworks and industry standards.
Qualifications:
- Deep understanding of ITIL framework and ITSM best practices.
- Demonstrated experience building ITSM processes from scratch.
- Experience with ITSM platforms such as ServiceNow, Freshservice, or similar.
- Excellent stakeholder management and communication skills.
- ITIL certification (v3 or v4) strongly preferred.
Does this sound like you? Please apply below 👇
Senior Information Technology Service Management Consultant employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Service Management Consultant
✨Tip Number 1
Familiarise yourself with the latest ITIL frameworks and best practices. Being well-versed in ITIL v3 or v4 will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Showcase your experience with ITSM tools like ServiceNow or Jira Service Management. Be prepared to discuss specific projects where you configured or customised these platforms, as this will highlight your hands-on expertise.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with stakeholders across various departments. This will illustrate your strong communication skills and ability to align ITSM processes with business needs.
✨Tip Number 4
Think about how you would define KPIs and metrics for ITSM processes. Having a clear strategy for reporting and measuring success will show that you understand the importance of continuous improvement in IT service management.
We think you need these skills to ace Senior Information Technology Service Management Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Senior ITSM Consultant position. Tailor your application to highlight your relevant experience in ITSM processes and frameworks.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with ITIL frameworks and any specific ITSM tools you've worked with, such as ServiceNow or Jira Service Management. Provide concrete examples of how you've built ITSM processes from scratch.
Showcase Stakeholder Management Skills: Since excellent stakeholder management is crucial for this role, include examples in your application that demonstrate your ability to collaborate with various departments and align ITSM processes with business needs.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at La Fosse
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of the ITIL framework during the interview. Be prepared to discuss how you've applied ITIL principles in past roles, especially in building ITSM processes from scratch.
✨Demonstrate Stakeholder Management Skills
Since this role involves collaboration with various departments, share specific examples of how you've successfully managed stakeholders in previous projects. This will show your ability to align ITSM processes with business needs.
✨Prepare for Technical Questions
Expect questions about ITSM tools and platforms like ServiceNow or Jira Service Management. Brush up on your technical knowledge and be ready to discuss how you've configured or customised these tools in the past.
✨Discuss KPIs and Metrics
Be ready to talk about how you define KPIs and metrics for ITSM processes. Share examples of reporting dashboards you've created and how they helped improve IT operations, as this is a key responsibility of the role.
