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- Tasks: Support business requirements for CRM and Applicant Tracking on Salesforce Lightning.
- Company: Join a dynamic team focused on optimising enterprise-scale systems.
- Benefits: Enjoy hybrid work options and a collaborative environment.
- Why this job: Be part of impactful projects while enhancing your Salesforce skills.
- Qualifications: Salesforce Certified with 3+ years in business analysis and tech-focused programmes.
- Other info: Work in a vibrant London office at least 2 days a week.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Salesforce Business Analyst to support the development of business requirements across our client's CRM and Applicant Tracking platform, which is built on Salesforce Lightning within an enterprise-scale environment. This role involves working with a wide range of stakeholders, often with differing priorities, to ensure our systems are aligned with business needs and function optimally.
Key Responsibilities
- Collaborate with the IT department to support business architecture analysis and definition.
- Work with the Product Manager to identify and explore new Salesforce capabilities.
- Lead business requirements gathering, analysis, documentation, and traceability.
- Translate user stories into clear functional requirements with well-defined acceptance criteria.
- Facilitate workshops, perform user journey mapping, and help define the product backlog.
- Produce business documentation such as process maps, use cases, ‘to-be’ workflows, and test scripts.
- Assist in writing user stories, QA testing, system integration testing, and supporting UAT.
- Act as a liaison between business stakeholders and technical teams, ensuring alignment.
- Evaluate proposed solutions for strategic fit and associated risks.
Required Skills & Experience
- Salesforce Certified Business Analyst or Administrator.
- At least 3 years of hands-on experience as a Salesforce Business Analyst on tech-focused programs.
- In-depth knowledge of Salesforce products including AppExchange, Chatter, Automation, and Core CRM functions.
- Skilled in assessing the impact of changes on business architecture.
- Previous experience supporting sales and marketing departments.
- Strong grasp of data models and the importance of data quality in reporting and CRM functionality.
- Demonstrated experience in full business analysis lifecycle.
- Skilled in business process modelling and workflow analysis.
- Capable of converting business needs into scalable Salesforce solutions.
- Familiar with Salesforce integrations, especially in document management.
- Experience working in Agile environments.
- Sound time and project management abilities.
- Confident communicator, able to simplify complex concepts for non-technical stakeholders.
- Strong stakeholder management and expectation-setting capabilities.
- Comfortable working within distributed teams across various organisational levels.
- Able to remain adaptable and maintain a positive mindset in dynamic, high-pressure situations.
- Proficient with Jira and Microsoft Visio.
Desirable Qualifications & Experience
- 3+ years' experience in Salesforce Business Analysis within transformational programs.
- Certifications such as BCS, CBAP, Salesforce Sales Cloud Consultant, or Salesforce AI Associate.
- Experience with Atlassian Confluence and related tools.
- Background in recruitment, HR, or professional services.
- Familiarity with Applicant Tracking Systems (ATS).
- Experience in UX design and using relevant tools.
This is a hybrid role with requirement to be on site at least 2 days a week in the London office.
Salesforce Business Analyst employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst
✨Tip Number 1
Familiarise yourself with Salesforce Lightning and its capabilities. Understanding the platform inside out will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current Salesforce Business Analysts or professionals in similar roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your Agile methodologies. Since this role involves working in Agile environments, showcasing your understanding of Agile principles and practices can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management. Being able to articulate how you've successfully navigated differing priorities and aligned business needs with technical solutions will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Salesforce Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Salesforce Business Analyst. Focus on your hands-on experience with Salesforce products, business analysis lifecycle, and any certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with the responsibilities outlined in the job description. Mention specific projects where you've successfully gathered business requirements or facilitated workshops.
Showcase Your Technical Skills: Emphasise your familiarity with tools like Jira and Microsoft Visio, as well as your experience in Agile environments. Provide examples of how you've used these tools to improve processes or manage projects effectively.
Highlight Stakeholder Management Experience: Since the role involves liaising between technical teams and business stakeholders, include examples of how you've successfully managed stakeholder expectations and simplified complex concepts for non-technical audiences.
How to prepare for a job interview at La Fosse
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce products, especially those mentioned in the job description. Be prepared to discuss your hands-on experience and how you've leveraged Salesforce capabilities in previous roles.
✨Showcase Your Stakeholder Management Skills
Since this role involves working with various stakeholders, be ready to share examples of how you've successfully managed differing priorities and expectations in past projects. Highlight your communication skills and ability to simplify complex concepts.
✨Demonstrate Your Analytical Abilities
Prepare to discuss your experience in business requirements gathering and analysis. Bring examples of documentation you've produced, such as process maps or user stories, and explain how they contributed to successful project outcomes.
✨Familiarise Yourself with Agile Methodologies
As the role requires experience in Agile environments, brush up on Agile principles and be ready to discuss how you've applied them in your work. Share specific instances where Agile practices improved project delivery or stakeholder engagement.
