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For Companies At a Glance
- Tasks: Lead major incident responses and ensure quick service restoration.
- Company: Join one of the UK's most recognisable brands in a dynamic environment.
- Benefits: Enjoy a £400 daily rate, hybrid work, and a 6-month contract.
- Why this job: Make an impact by driving improvements and influencing senior stakeholders.
- Qualifications: 3+ years in major incident management with strong ITIL knowledge required.
- Other info: Work one day a week in Milton Keynes; perfect for those seeking flexibility.
The predicted salary is between 72000 - 96000 £ per year.
6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes
Seeking an experienced Major Incident and Problem Manager working for one of the UK’s most recognisable brands. You’ll land in a rapidly changing ServiceNow environment.
The opportunity
You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function.
What you’ll focus on
- Leading the response and coordination of major incidents, ensuring services are restored quickly and safely
- Running post-incident reviews to embed lessons learned and identify improvements
- Governing the problem management process and overseeing root cause analysis
- Chairing problem reviews and influencing senior stakeholders across Group Technology
- Driving continuous improvement across tooling, reporting, and process maturity
- Documenting and maintaining the major incident and problem management framework
- Providing guidance and training to colleagues on best practice
What we’re looking for
- A strong background in ITIL-based service operations, with a focus on major incident and problem management
- At least 3 years’ experience in a dedicated major incident or problem management role
- Strong written and verbal communication skills, with the ability to influence senior stakeholders
- Confidence operating in a fast-paced environment with competing priorities
- Experience producing clear executive-level reporting and service summaries
This role is offered on a 6-month contract, paying £400 per day inside IR35, with a hybrid working model that requires one day per week on site in Milton Keynes.
If this sounds like the right fit for your skill set and availability, I’d welcome a confidential conversation. Please reach out directly for more details.
Major Incident Manager employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially focusing on major incident and problem management. Being able to discuss specific ITIL processes and how you've applied them in past roles will demonstrate your expertise and fit for the position.
✨Tip Number 2
Prepare examples of how you've successfully led major incident responses in previous roles. Highlighting your ability to coordinate teams and restore services quickly will show that you can handle the fast-paced environment mentioned in the job description.
✨Tip Number 3
Brush up on your communication skills, particularly in influencing senior stakeholders. Be ready to share instances where your communication made a significant impact during post-incident reviews or problem management discussions.
✨Tip Number 4
Research the company’s current challenges and recent incidents they may have faced. This knowledge will not only help you tailor your conversation but also demonstrate your proactive approach and genuine interest in their operations.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in major incident and problem management. Use specific examples that demonstrate your ITIL knowledge and your ability to influence senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for this role. Mention your experience with ServiceNow and how you've successfully led major incident responses in the past.
Highlight Communication Skills: Since strong written and verbal communication skills are crucial for this position, provide examples of how you've effectively communicated with senior stakeholders and produced executive-level reports.
Showcase Continuous Improvement Initiatives: Discuss any initiatives you've led or contributed to that focused on continuous improvement in processes or tooling. This will demonstrate your proactive approach and alignment with the company's goals.
How to prepare for a job interview at La Fosse
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL-based service operations during the interview. Be prepared to discuss specific frameworks and processes you've implemented in previous roles, especially those related to major incident and problem management.
✨Demonstrate Your Communication Skills
Since the role requires influencing senior stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully communicated complex information to various audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle major incidents. Prepare to discuss real-life scenarios where you led incident resolution or conducted post-incident reviews, focusing on your approach and the outcomes.
✨Emphasise Continuous Improvement
Be ready to talk about how you've driven continuous improvement in previous roles. Share specific examples of how you've enhanced processes, tools, or reporting methods, and be prepared to suggest ideas for improvement in the new role.
