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- Tasks: Lead the design and implementation of ITSM processes to transform IT operations.
- Company: Join a forward-thinking organisation focused on IT transformation and best practices.
- Benefits: Enjoy a flexible contract role with opportunities for professional growth and development.
- Why this job: Be a key player in shaping IT services that align with business goals and industry standards.
- Qualifications: Deep understanding of ITIL framework and experience with ITSM platforms required.
- Other info: ITIL certification preferred; this is a 6-month contract position.
The predicted salary is between 48000 - 72000 £ per year.
Contract: 6 months initial
Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organisation's transformation journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices.
Responsibilities include:
- Analyse current IT operations and identify gaps and opportunities for ITSM process implementation.
- Design, document, and implement ITSM processes including (but not limited to) Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, and Configuration Management.
- Collaborate with stakeholders across departments to ensure process alignment with business needs.
- Provide training, guidance, and documentation for internal teams.
- Ensure alignment with ITIL or other relevant frameworks and industry standards.
Requirements:
- Deep understanding of ITIL framework and ITSM best practices.
- Demonstrated experience building ITSM processes from scratch.
- Experience with ITSM platforms such as ServiceNow, Freshservice, or similar.
- ITIL certification (v3 or v4) strongly preferred.
IT Business Services Senior Consultant employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Services Senior Consultant
✨Tip Number 1
Network with professionals in the ITSM field. Attend industry events, webinars, or local meetups to connect with others who have experience in implementing ITSM processes. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and tools in ITSM. Being knowledgeable about platforms like ServiceNow or Jira Service Management will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented ITSM processes in the past. Highlighting your hands-on experience will show potential employers that you can hit the ground running in this role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you tailor your conversations during interviews and demonstrate how you align with our mission and goals.
We think you need these skills to ace IT Business Services Senior Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITSM processes and frameworks. Emphasise your familiarity with ITIL and any specific ITSM platforms you've worked with, such as ServiceNow or Jira Service Management.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the role. Discuss your experience in designing and implementing ITSM processes and how you can contribute to the organisation's transformation journey.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements related to ITSM. Use metrics where possible to demonstrate the impact of your work, such as improvements in efficiency or reductions in incident resolution times.
Highlight Collaboration Skills: Since the role involves working with various stakeholders, mention any experience you have in cross-departmental collaboration. Provide examples of how you've successfully aligned IT processes with business needs in previous positions.
How to prepare for a job interview at La Fosse
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of the ITIL framework during the interview. Be prepared to discuss how you've applied ITIL principles in past roles, especially in relation to ITSM processes like Incident and Change Management.
✨Demonstrate Process Design Experience
Be ready to share specific examples of how you've designed and implemented ITSM processes from scratch. Discuss the challenges you faced and how you overcame them, as this will show your problem-solving skills and adaptability.
✨Engage with Stakeholders
Since collaboration is key in this role, prepare to talk about your experience working with various stakeholders. Highlight how you ensured alignment between ITSM processes and business needs, and be ready to provide examples of successful collaborations.
✨Familiarity with ITSM Tools
If you have experience with platforms like ServiceNow or Jira Service Management, make sure to mention it. Discuss how you've used these tools to enhance ITSM processes, as this will demonstrate your technical proficiency and readiness for the role.
