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- Tasks: Provide desktop support and system administration for users in London and Europe.
- Company: Join a leading global investment firm known for its excellence.
- Benefits: Enjoy a competitive salary, daily lunch allowance, and minimal out-of-hours work.
- Why this job: Be part of exciting tech projects and improve processes while delivering top-notch service.
- Qualifications: 5+ years in IT support, strong OS knowledge, and familiarity with Microsoft 365.
- Other info: Onsite role in Mayfair, London, with opportunities to learn and grow.
The predicted salary is between 40000 - 60000 £ per year.
Your role as IT Support Engineer will be to provide a mixture of desktop support and system administration to the users of the London office and smaller regional offices across Europe. You’ll be joining a top global investment firm and will need passion in delivering best-in-class service!
Location: Mayfair, London (5 days a week onsite)
Salary: £50-70k + daily lunch allowance
There is an out of hours requirement for the role, but this will be minimal and on a rota. Part of the role will be to get involved in projects across the tech landscape, and also identify areas where technology can improve current processes and procedures.
Key Responsibilities:- Provide technical support and assistance to end-users in person, over the phone, or via remote access tools.
- Install, configure, and maintain hardware, software, and peripherals for end-users.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, mobile devices, and printers.
- Ensure that all hardware and software is properly maintained and updated with the latest patches and security updates.
- Document all support activities in a helpdesk ticketing system.
- Provide training and support to end-users on how to use hardware and software applications.
- Assist with the rollout of new hardware and software applications to end-users.
- Escalate complex issues to senior support staff or other IT teams as necessary.
- At least 5 years of experience in providing IT end-user support.
- Strong knowledge of operating systems, hardware, and software applications.
- Good knowledge of Microsoft 365 platform including Intune and Autopilot.
- Familiarity with Active Directory, Group Policy, and network protocols.
- Excellent problem-solving, analytical, communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and skills as required.
- Ideally experience working in a professional services business i.e. banking, finance, etc.
Sound like you? Please apply directly for more detail!
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer (London Area)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Autopilot. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those working in finance or professional services. Attend industry meetups or online forums to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail during interviews. Have specific examples ready that showcase how you've successfully resolved technical issues in the past, particularly in high-pressure environments.
✨Tip Number 4
Research the company culture of the investment firm you're applying to. Understanding their values and work environment will help you tailor your approach and demonstrate that you're a good fit for their team.
We think you need these skills to ace Information Technology Support Engineer (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on desktop support and system administration. Include specific examples of how you've resolved technical issues and improved processes in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering top-notch service and your enthusiasm for technology. Mention your familiarity with Microsoft 365, Active Directory, and any relevant projects you've been involved in that demonstrate your problem-solving skills.
Showcase Your Technical Skills: Clearly list your technical skills related to the job description, such as troubleshooting hardware/software issues, knowledge of network protocols, and experience with helpdesk ticketing systems. Use bullet points for clarity.
Highlight Soft Skills: Don't forget to mention your communication and interpersonal skills, as these are crucial for an IT Support Engineer role. Provide examples of how you've effectively trained end-users or collaborated with teams in past positions.
How to prepare for a job interview at La Fosse
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with operating systems, hardware, and software applications, especially Microsoft 365, Intune, and Autopilot. You might even be asked to troubleshoot a hypothetical issue during the interview.
✨Demonstrate Problem-Solving Abilities
Employ examples from your past experiences where you successfully resolved complex IT issues. This will showcase your analytical skills and ability to think on your feet, which are crucial for an IT Support Engineer role.
✨Emphasise Communication Skills
Since you'll be providing support to end-users, strong communication skills are essential. Be ready to explain how you've effectively communicated technical information to non-technical users in the past.
✨Express Willingness to Learn
The tech landscape is always evolving, so show your enthusiasm for learning new technologies and skills. Discuss any recent courses or certifications you've pursued to stay updated in the field.
