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- Tasks: Provide desktop support and system administration for users in London and Europe.
- Company: Join a top global investment firm known for its excellence in service.
- Benefits: Enjoy a competitive salary, daily lunch allowance, and minimal out-of-hours work.
- Why this job: Be part of exciting tech projects and improve processes while working in a dynamic environment.
- Qualifications: 5+ years in IT support, strong knowledge of systems, and excellent problem-solving skills required.
- Other info: Onsite role in Mayfair, London, with opportunities to learn new technologies.
The predicted salary is between 40000 - 60000 £ per year.
Your role as IT Support Engineer will be to provide a mixture of desktop support and system administration to the users of the London office and smaller regional offices across Europe. You’ll be joining a top global investment firm and will need passion in delivering best-in-class service!
Location: Mayfair, London (5 days a week onsite)
Salary: £50-70k + daily lunch allowance
There is an out of hours requirement for the role, but this will be minimal and on a rota. Part of the role will be to get involved in projects across the tech landscape, and also identify areas where technology can improve current processes and procedures.
Key Responsibilities:- Provide technical support and assistance to end-users in person, over the phone, or via remote access tools.
- Install, configure, and maintain hardware, software, and peripherals for end-users.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, mobile devices, and printers.
- Ensure that all hardware and software is properly maintained and updated with the latest patches and security updates.
- Document all support activities in a helpdesk ticketing system.
- Provide training and support to end-users on how to use hardware and software applications.
- Assist with the rollout of new hardware and software applications to end-users.
- Escalate complex issues to senior support staff or other IT teams as necessary.
- At least 5 years of experience in providing IT end-user support.
- Strong knowledge of operating systems, hardware, and software applications.
- Good knowledge of Microsoft 365 platform including Intune and Autopilot.
- Familiarity with Active Directory, Group Policy, and network protocols.
- Excellent problem-solving, analytical, communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and skills as required.
- Ideally experience working in a professional services business i.e. banking, finance, etc.
Sound like you? Please apply directly for more detail!
Information Technology Support Engineer (London Area) employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer (London Area)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Autopilot. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the investment and finance sectors. Attend industry meetups or online forums to connect with current IT Support Engineers. This can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on troubleshooting scenarios related to hardware and software issues. Practising common problems and solutions can help you demonstrate your expertise during interviews.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you improved processes or resolved complex issues. Be ready to discuss these during your interview to highlight your proactive approach.
We think you need these skills to ace Information Technology Support Engineer (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided desktop support or system administration. Emphasise your familiarity with Microsoft 365, Active Directory, and any other technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering top-notch service and your eagerness to contribute to the tech landscape of the company. Mention specific examples of how you've improved processes or resolved complex issues in previous roles.
Showcase Problem-Solving Skills: During the application process, be prepared to discuss your problem-solving approach. Include examples in your CV or cover letter that demonstrate your analytical skills and ability to troubleshoot effectively.
Highlight Teamwork and Independence: Since the role requires both independent work and collaboration, make sure to mention experiences where you've successfully worked as part of a team as well as instances where you've taken initiative on your own.
How to prepare for a job interview at La Fosse
✨Show Your Passion for IT Support
Make sure to express your enthusiasm for providing top-notch IT support. Share examples of how you've gone above and beyond to help users in previous roles, as this aligns with the company's commitment to delivering best-in-class service.
✨Demonstrate Technical Knowledge
Be prepared to discuss your experience with operating systems, hardware, and software applications. Highlight your familiarity with Microsoft 365, Intune, Autopilot, and any relevant tools or technologies that are mentioned in the job description.
✨Problem-Solving Scenarios
Expect to be asked about specific troubleshooting scenarios. Prepare a few examples where you successfully resolved complex issues, detailing your thought process and the steps you took to reach a solution.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's tech landscape or upcoming projects. This shows your interest in the role and helps you gauge if the company is the right fit for you.
