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- Tasks: Manage and coordinate Change & Release activities to ensure smooth implementation.
- Company: Join a leading defence organisation with over 2,000 employees in the UK.
- Benefits: Enjoy a hybrid work model, competitive salary, and excellent benefits.
- Why this job: Be part of a values-led team focused on innovation and continuous improvement.
- Qualifications: 3+ years in IT Change Management; familiarity with ITSM tools and ITIL knowledge preferred.
- Other info: Opportunity to lead meetings and drive service improvements in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bristol (Hybrid – 3 days in office)
Salary: £50,000 + excellent benefits
We are recruiting for a defence organisation in the UK with over 2,000 employees across multiple locations. As part of our client’s investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol.
Your Role
In this role, you’ll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are minimised, and improvements are continually driven across our systems and services.
Key responsibilities include:
- Governing and controlling changes and releases across all environments
- Reducing the risk and impact of releases on systems and users
- Reporting on KPIs and performing trend analysis
- Managing Post Implementation Reviews and driving service improvements
- Supporting process documentation and tooling
- Chairing meetings such as CAB and Change Planning
- Assisting with audits and deputising for the Change & Release Lead when needed
Key requirements:
- At least 3 years’ experience in IT Change Management
- Experience in a customer service or service desk environment
- Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow)
- ITIL knowledge (certification desirable)
- Clear communication skills and a collaborative mindset
- Ability to manage workloads with urgency and focus
- Passion for continuous improvement and challenging the status quo
Interested?
If you’re ready to take the next step in your Change & Release career and join a values-led organisation committed to inclusion, innovation, and service excellence, we’d love to hear from you.
Change And Release Manager employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change And Release Manager
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, like Jira, Remedy, and ServiceNow. Having hands-on experience or even completing a short course on these platforms can give you an edge during discussions.
✨Tip Number 2
Brush up on your ITIL knowledge, especially if you have certification. Be prepared to discuss how ITIL principles can be applied to improve Change Management processes in your previous roles.
✨Tip Number 3
Prepare examples of how you've successfully managed change initiatives in the past. Focus on your ability to reduce risks and improve service delivery, as these are key aspects of the role.
✨Tip Number 4
Showcase your collaborative mindset by thinking of ways to demonstrate your communication skills. Consider how you would chair meetings like CAB and how you can facilitate discussions effectively.
We think you need these skills to ace Change And Release Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Change Management, particularly any roles where you've governed and controlled changes. Use specific examples that demonstrate your ability to reduce risks and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous improvement and your collaborative mindset. Mention your familiarity with ITSM tools and how your skills align with the key responsibilities of the role.
Highlight Relevant Experience: When detailing your work history, focus on your experience in customer service or service desk environments. Include any specific achievements related to managing Change & Release activities and your involvement in Post Implementation Reviews.
Showcase Communication Skills: Since clear communication is essential for this role, consider including examples of how you've effectively chaired meetings or collaborated with teams. This will demonstrate your ability to manage workloads with urgency and focus.
How to prepare for a job interview at La Fosse
✨Showcase Your Change Management Experience
Be prepared to discuss your previous roles in IT Change Management. Highlight specific projects where you successfully managed changes, reduced risks, and improved processes. Use metrics or KPIs to demonstrate your impact.
✨Familiarity with ITSM Tools
Make sure to mention your experience with ITSM tools like Jira, Remedy, or ServiceNow. If possible, provide examples of how you've used these tools to streamline change processes or improve service delivery.
✨Emphasise Communication Skills
As a Change and Release Manager, clear communication is key. Prepare to give examples of how you've effectively communicated with stakeholders, chaired meetings, or facilitated discussions to ensure smooth change implementations.
✨Demonstrate a Continuous Improvement Mindset
Discuss your passion for continuous improvement and how you've challenged the status quo in previous roles. Share specific instances where you've identified areas for improvement and implemented successful changes.
