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- Tasks: Manage and coordinate IT Change & Release activities for smooth implementation.
- Company: Join a leading defence organisation with over 2,000 employees in the UK.
- Benefits: Enjoy a hybrid work model, competitive salary, and excellent benefits.
- Why this job: Be part of a values-led team focused on innovation and continuous improvement.
- Qualifications: 3+ years in IT Change Management; familiarity with ITSM tools and clear communication skills required.
- Other info: Opportunity to chair meetings and support audits while driving service improvements.
The predicted salary is between 40000 - 60000 £ per year.
Location: Bristol (Hybrid – 3 days in office)
Salary: £50,000 + excellent benefits
We are recruiting for a defence organisation in the UK with over 2,000 employees across multiple locations. As part of our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol.
Your Role
In this role, you’ll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are minimised, and improvements are continually driven across our systems and services.
Key responsibilities include:
- Governing and controlling changes and releases across all environments
- Reducing the risk and impact of releases on systems and users
- Reporting on KPIs and performing trend analysis
- Managing Post Implementation Reviews and driving service improvements
- Supporting process documentation and tooling
- Chairing meetings such as CAB and Change Planning
- Assisting with audits and deputising for the Change & Release Lead when needed
Key requirements:
- At least 3 years’ experience in IT Change Management
- Experience in a customer service or service desk environment
- Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow)
- ITIL knowledge (certification desirable)
- Clear communication skills and a collaborative mindset
- Ability to manage workloads with urgency and focus
- Passion for continuous improvement and challenging the status quo
Interested? If you’re ready to take the next step in your Change & Release career and join a values-led organisation committed to inclusion, innovation, and service excellence, we’d love to hear from you.
Change And Release Manager employer: La Fosse
Contact Detail:
La Fosse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change And Release Manager
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, like Jira, Remedy, and ServiceNow. Having hands-on experience or even completing a short course on these platforms can give you an edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, especially if you have certification. Be prepared to discuss how you've applied ITIL principles in your previous roles, as this will demonstrate your understanding of best practices in Change Management.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively collaborated with teams in past projects. Being able to articulate your experiences in chairing meetings or managing stakeholder expectations will be crucial.
✨Tip Number 4
Research the company’s values and recent initiatives in technology and transformation. Tailoring your conversation to align with their goals during interviews can help you stand out as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Change And Release Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Change Management, particularly any roles where you've governed and controlled changes. Use specific examples that demonstrate your ability to reduce risks and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous improvement and your collaborative mindset. Mention your familiarity with ITSM tools and how your skills align with the key responsibilities of the role.
Highlight Relevant Experience: When detailing your work history, focus on your experience in customer service or service desk environments. Include any specific achievements related to managing change and release activities, as well as your involvement in Post Implementation Reviews.
Showcase Communication Skills: Since clear communication is essential for this role, consider including examples of how you've effectively chaired meetings or collaborated with teams. This will demonstrate your ability to manage workloads with urgency and focus.
How to prepare for a job interview at La Fosse
✨Showcase Your Change Management Experience
Be prepared to discuss your previous roles in IT Change Management. Highlight specific projects where you successfully managed changes, reduced risks, and improved processes. Use metrics or KPIs to demonstrate your impact.
✨Familiarise Yourself with ITSM Tools
Since familiarity with tools like Jira, Remedy, or ServiceNow is essential, make sure you can speak confidently about your experience with these platforms. If you have used them in past roles, share examples of how they helped streamline change processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you had to manage a challenging change or release, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Collaborative Mindset
As the role involves chairing meetings and working with various teams, emphasise your communication skills and ability to collaborate effectively. Share experiences where you facilitated discussions or resolved conflicts to achieve successful outcomes.
