Service Design & Transition Analyst

Location: London (1 day per week) Rate: £450-£500 per day (Inside IR35) Start Date: Immediate start, 9 month initial contract. We’re seeking a Service Design and Transition Analyst to play a pivotal role in the delivery of a ground-breaking programme across the UK. This position is ideal for someone who thrives in a hands-on, dynamic environment and has a proven track record of building IT Service Management (ITSM) capabilities from scratch. With a September go-live date, this is a unique opportunity to deliver an end-to-end service. Responsibilities: Design and Deliver ITSM Capabilities: Build robust ITSM processes and service capabilities to support the programme’s successful rollout. Stakeholder Engagement: Liaise with a broad network of external stakeholders, including major energy providers and industry bodies, ensuring alignment across all parties. Programme Delivery: Drive hands-on service design and transition activities, working collaboratively in an environment with minimal project management support. Maturity Development: Elevate ITSM maturity in a team that is in its early stages of development. Problem-Solving: Address challenges creatively and ensure service designs are pragmatic, scalable, and fit for purpose. Calming Leadershi…