At a Glance
- Tasks: Manage incidents and communicate with stakeholders to ensure quick resolutions.
- Company: Join a dynamic team in London focused on minimising business disruptions.
- Benefits: Enjoy a hybrid work pattern and competitive pay outside IR35.
- Why this job: Be at the forefront of problem-solving and enhance your communication skills in a fast-paced environment.
- Qualifications: Experience in incident management and excellent communication skills are essential.
- Other info: This role offers a chance to work closely with key suppliers and improve operational practices.
The predicted salary is between 48000 - 72000 £ per year.
Job Benefits: Outside IR35
Location: London
Work Pattern: Hybrid – 2 days on site
Rate: Outside IR35
Role Purpose: You will be managing the business and technical incidents and high priority problems to resolution to ensure minimal impact to the business and client’s business. You will analyse incidents and problems, identify trends, and develop working practices and resolutions to minimise the risk of recurring issues. You’ll communicate and work proactively with wider business stakeholders and manage expectations, ensuring a strong customer relationship is maintained.
Role Responsibilities:
- Develop the Business Incident operation.
- Organise support and other resources during major incidents to reach resolution as quickly as possible.
- Bridge calls and manage communications with internal and external stakeholders.
- Proactively identify potential problems and resolve them before they have an impact on the business.
- Work closely with the Change and Release Management team to ensure changes have been raised to resolve incidents and known errors and that the impact of changes is fully understood.
- Work closely with key suppliers that support the business to reduce issues and improve resolution speed.
Key Skills and Experience:
- Experience of working with incident management, identifying root causes, advising on solutions and remedial actions during and after a major incident.
- Previous experience managing customer expectations.
- Excellent written and verbal communication skills.
- Strong accuracy and attention to detail.
- Strong Stakeholder Management.
If this sounds like you, please apply below!
Incident Communications Manager employer: La Fosse Associates
Contact Detail:
La Fosse Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Communications Manager
✨Tip Number 1
Familiarise yourself with incident management frameworks like ITIL. Understanding these frameworks will help you speak the same language as the hiring team and demonstrate your knowledge of best practices in managing incidents.
✨Tip Number 2
Network with professionals in the field through platforms like LinkedIn. Engaging with others who are already in similar roles can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples from your past experience where you've successfully managed incidents or resolved high-priority problems. Being able to articulate these situations clearly will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our goals will not only show your enthusiasm for the role but also demonstrate that you're a good cultural fit for our team.
We think you need these skills to ace Incident Communications Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management and stakeholder communication. Use specific examples that demonstrate your ability to manage incidents and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your experience with managing customer expectations and your proactive approach to problem-solving. Mention how your skills align with the role's responsibilities and express your enthusiasm for the position.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is free from errors and clearly structured. Use concise language and professional tone throughout your documents.
Highlight Stakeholder Management Experience: Provide examples of how you have successfully managed relationships with stakeholders in previous roles. This could include instances where you bridged communications during incidents or collaborated with teams to achieve resolutions.
How to prepare for a job interview at La Fosse Associates
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience with incident management in detail. Highlight specific incidents you've managed, the steps you took to resolve them, and the outcomes. This will demonstrate your ability to handle high-pressure situations effectively.
✨Communicate Clearly and Confidently
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Use examples from your past roles where you successfully communicated with stakeholders during incidents. This will show that you can maintain strong customer relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you identify root causes and develop solutions for recurring issues. Share specific examples of trends you've identified and the proactive measures you've implemented to prevent future incidents. This will highlight your analytical skills.
✨Understand the Business Impact
Research the company and understand how incidents can impact their business operations. Be ready to discuss how you would prioritise incidents based on their potential impact. This shows that you are not only focused on resolution but also on minimising disruption to the business.