Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM projects, gather requirements, and map business processes using Dynamics 365.
- Company: Join a dynamic team focused on delivering impactful CRM solutions.
- Benefits: Enjoy flexible working options and a collaborative office environment in London.
- Why this job: Be part of exciting projects that enhance sales and marketing functions while growing your skills.
- Qualifications: 5+ years as a Business Analyst, with strong skills in Agile methodologies and CRM systems.
- Other info: Work 3 days a week in the office, with flexibility for remote work.
The predicted salary is between 43200 - 72000 £ per year.
Social network you want to login/join with:
We’re seeking an experienced Senior Business Analyst with proven expertise in CRM systems, particularly Microsoft Dynamics 365 , to support the delivery of business-critical projects. You’ll work closely with stakeholders to gather requirements, map processes, and drive successful CRM implementations — especially across sales and marketing functions.
Key Responsibilities:
Lead the analysis, documentation, and delivery of CRM and business process requirements
Map as-is and to-be business processes, focusing on Dynamics 365 solutions
Translate business needs into clear user stories, specifications, and actionable insights
Collaborate with cross-functional teams to deliver high-quality, scalable CRM solutions
Support project planning, testing, and change management initiatives
What We’re Looking For:
5+ years as a Business Analyst, with 2+ years in a senior role
Strong skills in business process mapping, requirements gathering, and stakeholder management
Familiarity with Agile delivery (Scrum, XP, or Kanban)
Proficiency in tools like JIRA, Confluence, Miro, and Visio
Working Pattern:
3 days a week in our London office (flexible working available for the remainder).
#J-18808-Ljbffr
D365 Business Analyst employer: La Fosse Associates
Contact Detail:
La Fosse Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Business Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its functionalities. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the D365 Business Analyst role.
✨Tip Number 3
Brush up on Agile methodologies, especially Scrum and Kanban. Being able to discuss how you've applied these frameworks in past projects will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've mapped business processes and gathered requirements in previous roles. Real-life scenarios will showcase your expertise and problem-solving skills effectively.
We think you need these skills to ace D365 Business Analyst
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the D365 Business Analyst position. Understand the key responsibilities and required skills, especially focusing on CRM systems and Microsoft Dynamics 365.
Tailor Your CV: Customise your CV to highlight relevant experience in business analysis, particularly with CRM systems. Emphasise your familiarity with Agile methodologies and tools like JIRA and Confluence, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the company's needs. Mention specific examples of how you've successfully mapped processes or implemented CRM solutions in previous roles.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles. For instance, discuss how your contributions led to improved sales processes or enhanced stakeholder satisfaction in previous projects.
How to prepare for a job interview at La Fosse Associates
✨Showcase Your CRM Expertise
Make sure to highlight your experience with Microsoft Dynamics 365 during the interview. Be prepared to discuss specific projects where you've successfully implemented CRM solutions, focusing on how you gathered requirements and mapped processes.
✨Demonstrate Stakeholder Management Skills
Prepare examples of how you've effectively collaborated with stakeholders in previous roles. Discuss how you managed their expectations and ensured their needs were met throughout the project lifecycle.
✨Familiarise Yourself with Agile Methodologies
Since familiarity with Agile delivery is essential, brush up on Scrum, XP, or Kanban principles. Be ready to explain how you've applied these methodologies in your past work, particularly in relation to CRM projects.
✨Prepare for Process Mapping Questions
Expect questions about business process mapping. Have a few examples ready that illustrate your ability to map as-is and to-be processes, and how these mappings contributed to successful project outcomes.
