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- Tasks: Lead the development and implementation of a Service Level Management Framework.
- Company: Join a global financial services firm making waves in the industry.
- Benefits: Enjoy a competitive day rate and flexible work location.
- Why this job: Shape service levels and governance while working in a dynamic environment.
- Qualifications: Experience as a Service Level Manager in financial services is a must.
- Other info: This is a 6-month contract with 2 days in Central London.
The predicted salary is between 100000 - 120000 £ per year.
Service Level Manager
A global financial services firm is seeking a Contract Service Level Manager to develop and implement a Service Level Management (SLM) Framework. This role will involve defining, documenting, reporting, and governing service levels.
- Day Rate: £500-£540 per day
- IR35 Status: Outside
- Duration: Initial 6-month contract
- Location: 2 days per week in Central London
Key Experience Required:
- Previous experience as a Service Level Manager within a financial services organisation
- Proven track record of initiating and establishing SLM processes and governance
- Expertise in reviewing and assessing the impact of existing services, service agreements, and contracts to mitigate business service level risks
- Ability to design, map, and gain stakeholder buy-in for a structured SLM framework tailored to the organisation
- Strong hands-on experience configuring Service Level Management in ITSM systems, particularly ServiceNow
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Service Level Manager employer: La Fosse Academy
Contact Detail:
La Fosse Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Level Manager
✨Tip Number 1
Make sure to highlight your previous experience as a Service Level Manager in the financial services sector. Use specific examples of how you initiated and established SLM processes to demonstrate your expertise.
✨Tip Number 2
Familiarize yourself with the key stakeholders in the organization and their expectations regarding service levels. This will help you tailor your approach and show that you can gain buy-in for a structured SLM framework.
✨Tip Number 3
Brush up on your knowledge of ITSM systems, especially ServiceNow. Being able to discuss your hands-on experience configuring Service Level Management in these systems will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you assess the impact of existing services and contracts. Having a clear strategy for mitigating business service level risks will show that you are proactive and results-oriented.
We think you need these skills to ace Service Level Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Level Manager in a financial services context. Familiarize yourself with SLM frameworks and the specific requirements mentioned in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience as a Service Level Manager, particularly within financial services. Provide specific examples of how you've initiated and established SLM processes.
Showcase Technical Skills: Detail your hands-on experience with ITSM systems, especially ServiceNow. Mention any specific configurations or implementations you've worked on that relate to Service Level Management.
Tailor Your Application: Customize your application materials to reflect the key skills and experiences outlined in the job description. Use keywords from the listing to ensure your application resonates with the hiring team.
How to prepare for a job interview at La Fosse Academy
✨Showcase Your SLM Expertise
Be prepared to discuss your previous experience as a Service Level Manager in detail. Highlight specific examples where you successfully initiated and established SLM processes, and how these contributed to the overall efficiency of the organization.
✨Understand the Financial Services Landscape
Familiarize yourself with the unique challenges and regulations within the financial services sector. This knowledge will help you demonstrate your ability to assess service agreements and mitigate risks effectively.
✨Prepare for Stakeholder Engagement
Think about how you would design and map a structured SLM framework tailored to the organization. Be ready to discuss strategies for gaining stakeholder buy-in, as this is crucial for the success of any SLM initiative.
✨Demonstrate ITSM System Proficiency
Since hands-on experience with ITSM systems like ServiceNow is essential, be prepared to discuss your technical skills. Share specific instances where you've configured Service Level Management within these systems to enhance service delivery.
