- 1. Clock in and out on RotaCloud as per schedule.
- 2. To ensure the Restaurant is ready for every servicewith the correct mis en place.
- 3. Ensure mise en place is always prepared for thenext service.
- 4. Be able to work in both the Bar & Restaurant(Breakfast service, lunch service & dinner service).
- 5. Take orders in the Bar and Restaurant forbreakfast, lunch, dinner, and drinks. Always ask if they are staying with us orjust visiting and note this as the guest name.
- 6. Use the tablet provided for taking orders andrecord orders according to SOP’s.
- 7. Ensure that all food & drink orders areprocessed correctly and be responsible for processing all restaurant/bar bills.
- 8. Take payment, post payments accordingly, and chargeguests' bills to their room account. Ensure guests sign their bills whencharging to their room account.
- 9. Verify the age of customers to ensure legaldrinking age requirements are met.
- 10. Assistmanagement in implementing and following established procedures.
- 11. Assist Bar & Restaurant sales by invitingguests to eat within the hotel, upselling, drinks, desserts, after-dinnerdrinks, etc.
- 12. Liaise with the Restaurant Manager/ AssistantRestaurant Manager/ Supervisors during service for the allocation of tables andseating of guests.
- 13. Ensure correct table allocation for guests in thebar and restaurant.
- 14. Ensurethat the quality of service, food and drinks consistently meets and exceedsbrand standard by strictly adhering to SOP’s atall times.
- 15. Maintainexceptional knowledge of our food and beverages offerings at all times.
- 16. Respondto all customers & colleagues in a polite and helpful manner, offeringassistance when necessary.
- 17. Informyour Manager when stock items are running low to place an order, to avoid itemsbeing out of stock.
- 18. Communicate with the Restaurant Manager/ AssistantRestaurant Manager/ Supervisors throughout service on covers, seating, andavailability of items, etc.
- 19. Be fully knowledgeable about Food Allergens Procedures.
- 20. Be fully knowledgeable about the Dolan LoyaltyProgramme.
- 21. Assist in stocking and maintaining all restaurantand bar equipment.
- 22. Adhere to the hotel policy regarding dress andpersonal hygiene (mandatory badge provided by the hotel).
- 23. Attend meetings as requested.
- 24. Maintain security in the bar & restaurant andbe aware of thepenalty for pilfering (theft).
- 25. Assist other departments when needed.
- 26. Ensure the bar & restaurant is kept to a highstandard of cleanliness and in good order, participating in daily and weeklycleaning tasks as require by Management.
- 27. Be responsible and accountable for crockery and glassesinventory/breakages.
- 28. Adhere to and practice the correct procedures asoutlined in the Standard Operating Procedures manual.
- 29. Be aware of and comply with Rules and Regulations, hotel's Fireand Safety Policy and Jersey Liquor Regulations
- 30. Ensure adherence to the company's Health and Safetyprocedures and maintain these throughout the department.
- 31. Complete your Flow Training ontime as per Company Policy, as well as any other assessments that need to becompleted.
- 32. Be responsible for your own key card.
- 33. Verifythe age of customers to ensure legal drinking age requirements are met. Ensureall staff members from the F&B team adhere to this.
- 34. To assist other departments whenrequired
- 35. Tips to be placed in the sealedcontainer and handed over to reception at the end of the trading day– followthe procedure.
- 36. Cleaning rota to be checked dailyand ensure that everyone fulfils their duty and records these accordingly.
- 37. Pleasenote this is not an extensive job list description and that you will berequired to complete other tasks.
Minimum of 1 years experience in quality establishment
