Assistant Food & Beverage Services Manager

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Assistant Food & Beverage Services Manager

La Barbarie Hotel by Eight Continents

Full time Ref: 20261828 Opened: 02/11/2026 Closes: 02/12/2026

Assistant Food & Beverage Services Manager

Overview

The Assistant Food & Beverage Services Manager supports the Food & Beverage Services Manager in overseeing the daily operation of all food and beverage outlets within the hotel. The role focuses on delivering exceptional guest experiences, maintaining operational standards, supporting team development, and ensuring compliance with company policies and legal requirements while achieving financial objectives.

Role Purpose

To assist in the effective management of food and beverage operations, ensuring the delivery of high-quality service, guest satisfaction, and commercial performance. The role also supports the ongoing development of team members, operational efficiency, and compliance with all health, safety, and licensing requirements.

Main Responsibilities

Supporting Daily Operations

• Assist with the ordering and management of food and beverage supplies, cleaning materials, equipment, and uniforms.
• Supervise daily food and beverage operations, ensuring compliance with company policies, standards, and procedures.
• Operate departmental equipment safely and report any faults or maintenance requirements promptly.
• Support staffing and rota management to ensure operational needs, guest service standards, and financial objectives are met.
• Foster a positive working environment built on mutual trust, respect, teamwork, and accountability.
• Support the recruitment, training, coaching, and development of team members.
• Assist in setting departmental goals and priorities and contribute to achieving operational targets.
• Communicate effectively with team members regarding performance expectations, procedures, and operational updates.
• Coordinate cleaning schedules, including deep-clean programmes, identifying trends and recommending improvements where necessary.
• Ensure all food and beverage areas are maintained to the highest standards of cleanliness and presentation.
• Remain visible, approachable, and available to both guests and colleagues throughout service periods.
• Demonstrate and promote the hotel's service culture and brand standards at all times.
• Support the planning and implementation of marketing initiatives designed to increase food and beverage revenue.
• Assist with menu planning, food preparation standards, and presentation to ensure quality and consistency.
• Work alongside the Food & Beverage Services Manager when liaising with suppliers, negotiating agreements, and sourcing products.
• Monitor stock levels, minimise wastage, and maintain effective inventory control procedures.

Delivering Exceptional Customer Service

• Consistently provide service that exceeds guest expectations.
• Lead by example and demonstrate professional behaviour at all times.
• Ensure daily operations meet established quality standards and guest expectations.
• Take a proactive approach to resolving guest concerns and complaints.
• Promote positive guest relations and encourage a customer-focused culture within the team.
• Remain visible and accessible to guests throughout service periods.
• Review guest feedback, comment cards, online reviews, and customer satisfaction results to identify trends and improvement opportunities.
• Respond promptly and professionally to guest enquiries and requests.

Financial and Commercial Responsibilities

• Assist in monitoring departmental budgets, payroll costs, and operating expenses.
• Understand and interpret departmental financial reports and key performance indicators.
• Identify opportunities to increase revenue while maintaining service standards.
• Support cost control initiatives without compromising guest satisfaction.

Events and Functions

• Assist with the planning, organisation, and execution of private dining events, functions, and special occasions.
• Coordinate with kitchen and front-of-house teams to ensure successful event delivery.
• Lead front-of-house operations during events when required.

Additional Responsibilities

• Prepare and communicate information to managers and colleagues through verbal, written, and electronic communication.
• Analyse operational issues and contribute to effective solutions.
• Undertake operational duties within the department when necessary.
• Maintain high standards of professionalism, appearance, and conduct at all times.
• Support other departments and undertake additional reasonable duties as required by management.
• Act as Senior Duty Manager when scheduled.

Qualifications

Essential

• High school diploma, GCSEs, or equivalent qualification.
• Minimum of three years' experience within food and beverage, hospitality, culinary operations, or a related field.

OR

• Degree or diploma in Hospitality Management, Hotel and Restaurant Management, Food Service Management, Business Administration, or a related discipline.
• Minimum of one year's relevant industry experience.

Desirable

• Previous supervisory or management experience within a hospitality environment.
• Experience working within the Channel Islands hospitality sector.
• WSET (Wine & Spirit Education Trust) qualifications.
• Personal Licence Holder qualification.

Knowledge, Skills and Competencies

• Proven experience supervising food and beverage operations.
• Strong leadership and people management skills.
• Excellent organisational and time-management abilities.
• Outstanding communication and interpersonal skills.
• Sound knowledge of food safety, hygiene, and health and safety regulations.
• Good understanding of food preparation methods, menu development, and service standards.
• Experience using point-of-sale systems and hospitality management software.
• Ability to work effectively in a fast-paced environment and manage competing priorities.
• Strong problem-solving and decision-making skills.
• Commercial awareness and understanding of budgetary control.
• Commitment to delivering exceptional guest experiences.

Additional Requirements

• Flexible approach to working hours, including evenings, weekends, bank holidays, and seasonal business demands.
• Willingness to cover emergency shifts or operational requirements when necessary.
• Ability to act as Senior Duty Manager and key holder when required.
• Right to work in Guernsey and meet all licensing requirements relevant to the role.

Reports To: Food & Beverage Services Manager
Department: Food & Beverage
Location: Hotel Operations
Employment Type: Full-Time, Permanent

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