UK Customer Engagement and Support Lead

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defence tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

L3Harris Trenchant’s expertise is the by-product of the acquisition of two highly-regarded information security businesses – Azimuth Security and Linchpin Labs. United under L3Harris Trenchant, we are a key component of L3Harris’ Intelligence and Cyber International Division. We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to allied security, defence, and law enforcement agencies.

Responsibilities:

• The Customer Engagement and Field Engineer Lead is responsible for the strategic direction, performance and growth of Trenchant in the UK.
• The role involves recommending and implementing business development strategies to achieve short to long-term business goals, as well as providing first class customer support.
• Build and maintain strong relationships with customers, industry partners, and internal stakeholders.
• Include a field engineer component to demonstrate Trenchant products to customers as well as support them in their mission use of the product suite.
• Execute UK strategic plans to meet Trenchant goals.
• Responsible for the financial performance of Trenchant in the UK.
• Develop deep and professional relations with all UK customers.
• Establish networks with appropriate customer leadership.
• Represent the UK customers as a stakeholder in key business decisions.
• Frequent collaboration with key stakeholders from senior management, Product Delivery and Engineering teams to ensure the business is aligned with customer requirements.
• Serve as a UK Field Engineer, providing technical expertise and product support with a focus on enabling UK customer outcomes.

Qualifications:

• Bachelor’s degree or equivalent experience in software engineering, computer science or related technical discipline.
• 3+ years of management experience.
• Prior experience working in, or supporting Computer Network Operations teams.
• Recent and relevant experience (within last 3 years) working in a technical field (e.g., Software engineering, IT).
• Prior experience with Defence, Intelligence, Law Enforcement or Cyber companies.
• Ability to obtain and maintain a UK security clearance and hold UK citizenship for security purposes.

Preferred Additional Skills:

• Experience using Computer Network Operations software and tools.
• Experience with commercial business models.
• Strong organization, prioritization, and multitasking skills.
• Strong interpersonal skills.
• Highly self-motivated, innovative, and self-confident.

Benefits:

• Bonus scheme
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
• Employee Family Assistance Program providing mental health and wellbeing support

Important to know:

Due to the nature of our work some of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.

L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.