UK Customer Engagement Lead - Technical

UK Customer Engagement Lead - Technical

Full-Time 63000 - 77000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead customer engagement and drive business growth in the UK for cutting-edge defence tech.
  • Company: Join L3Harris, a trusted disruptor in defence technology with a focus on innovation.
  • Benefits: Enjoy 25 days holiday, private medical insurance, and a bonus scheme.
  • Other info: Inclusive workplace with strong values and commitment to employee wellbeing.
  • Why this job: Make a real impact in national security while developing your career in a dynamic environment.
  • Qualifications: Bachelor's degree in a technical field and 3+ years of management experience required.

The predicted salary is between 63000 - 77000 £ per year.

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.

Our employees are unified in a shared dedication to our customers' mission and quest for professional growth.

L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success.

Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech.

With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

  • Job
  • Title: UK Customer Engagement Lead - Technical
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  • Job

Description: L3Harris Trenchant's expertise is the by-product of the acquisition of two highly-regarded information security businesses - Azimuth Security and Linchpin Labs.

United under L3Harris Trenchant, we are a key component of L3Harris' Intelligence and Cyber International Division.

We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to allied security, defense, and law enforcement agencies.

The UK Customer Engagement Lead is responsible for the strategic direction, performance and growth of Trenchant in the UK.

The role involves recommending and implementing business development strategies to achieve short to long-term business goals, as well as providing first class customer support.

Additionally, the UK Customer Engagement Lead will build and maintain strong relationships with customers, industry partners, and internal stakeholders.

This role will also include a field engineer component to demonstrate Trenchant products to customers as well as support them in their mission use of the product suite.

Essential

Functions

Essential Functions

  • In line with the corporate direction, execute UK strategic plans to meet Trenchant goals.
  • Responsible for the financial performance of Trenchant in the UK.
  • Develop deep and professional relations with all UK customers.
  • Establish networks with appropriate customer leadership.
  • Represent the UK customers as a stakeholder in key business decisions.
  • Frequent collaboration with key stakeholders from senior management, Product Delivery and Engineering teams to ensure the business is aligned with customer requirements.
  • Serve as a UK Field Engineer, providing technical expertise and product support with a focus on enabling UK customer outcomes.

Qualifications

  • Bachelor's degree or equivalent experience in software engineering, computer science or related technical discipline.
  • 3+ years of management experience.
  • Prior experience working in, or supporting Computer Network Operations teams
  • Recent and relevant experience (within last 3 years) working in a technical field; ie. Software Engineering, IT
  • Prior experience with Defense, Intelligence, Law Enforcement or Cyber companies.
  • Recent experience (within last 3 years) deploying or installing solutions on Linux
  • Recent experience (within last 3 years) administering, deploying to, or troubleshooting Web Servers
  • Recent experience (within last 3 years) using network analysis software
  • Ability to obtain and maintain a UK security clearance and hold UK citizenship for security purposes
  • Preferred Additional Skills
  • Experience using Computer Network Operations software and tools.
  • Experience with commercial business models.
  • Recent experience (within last 5 years) using and/or deploying solutions with Docker
  • Recent experience (within last 5 years) using Android debugging tools and techniques
  • Strong organisation, prioritisation, and multitasking skills.
  • Strong interpersonal skills.
  • Highly self-motivated, innovating, and self-confident.
  • Employee Benefits
  • Bonus scheme
  • 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
  • Private medical insurance with optional family cover
  • Pension scheme of up to 8% employer contribution
  • Life Assurance 4x salary (flexible up to 10x)
  • Group income protection
  • Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
  • Employee Family Assistance Program providing mental health and wellbeing support

Important to know Due to the nature of our work some of our roles require a UK nationality and the ability to obtain a security clearance.

Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.

L3Harris Technologies is proud to be an Equal Opportunity Employer.

We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all.

Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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UK Customer Engagement Lead - Technical employer: L3Harris Technologies, Inc.

L3Harris Technologies is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the maritime engineering sector. With hybrid working options and a focus on employee growth through diverse project involvement, you will have the opportunity to develop your skills while contributing to mission-critical solutions in a supportive environment. Located in Portchester, our team thrives on teamwork and creativity, making it a rewarding place for those seeking meaningful employment.

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Contact Details:

L3Harris Technologies, Inc. Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land UK Customer Engagement Lead - Technical

Get Involved in the Cybersecurity Community

Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!

Show Off Your Skills with Capture the Flag Competitions

Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including L3Harris Technologies, Inc., love seeing candidates who actively engage in these challenges.

Tailor Your Online Presence

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Apply Directly Through L3Harris Technologies, Inc.

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We think you need these skills to ace UK Customer Engagement Lead - Technical

Business Development Strategies
Customer Support
Relationship Management
Field Engineering
Technical Expertise
Software Engineering
Linux Administration

Some tips for your application 🫡

Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!

Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!

Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at L3Harris Technologies, Inc. insight into your practical problem-solving abilities and makes your application memorable.

Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to L3Harris Technologies, Inc. that you’re committed to staying ahead in the game.

How to prepare for a job interview at L3Harris Technologies, Inc.

Sharpen Your Technical Skills

For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.

Prepare for Scenario-Based Questions

Expect the interviewers at L3Harris Technologies, Inc. to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.

Highlight Your Certifications

Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at L3Harris Technologies, Inc..

Show Your Passion for Cybersecurity

Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.