Property Manager in Ilford

A fantastic opportunity has arisen for a motivated and people‑focused Property Manager to join our Key Worker Services Team. If you’re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you.

Your impact in the role:

• As a Property Manager, you’ll play a vital role in ensuring L&Q delivers reliable, consistent, and high‑quality services to our key stakeholders — and ultimately to the key workers who rely on our homes.
• Your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they’re happy to live in.
• You’ll be the primary point of contact for residents across your patch in Redbridge, Essex.
• From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you’ll be the go‑to person who keeps everything running smoothly.
• You’ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times.
• This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes.
• As the on‑site lead, you’ll be at the heart of day‑to‑day operations and will provide assurance and updates to your line manager and senior colleagues.
• You’ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish.
• In addition, you’ll ensure adherence to third‑party contracts and maintain strong working relationships with external partners.

What you’ll bring:

• A commitment to delivering a responsive, efficient and customer‑focused service, ensuring every resident feels supported and valued.
• A strong track record of building great relationships and communicating clearly with residents, colleagues and partners.
• A solution‑focused mindset — you’re resilient, determined and bring a positive, can‑do attitude, always keeping your promises to residents.
• The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers.
• Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines.
• Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners.
• Demonstrable experience in a similar property or housing management role.
• The ability to manage fast‑paced move‑ins independently, accurately and with attention to detail.
• Experience in raising maintenance issues and managing repairs through to full completion.
• An understanding of how to maximise rental income and minimise void periods, supporting wider business performance.
• A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations.
• Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money.
• The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations.
• Confidence in leading resident and stakeholder engagement, helping build a positive, connected community.

What Skills You Will Have:

• Outstanding written and verbal communication skills, paired with excellent customer service abilities.
• You work confidently as part of a dynamic team and stay positive when challenges arise.
• A proven track record of meeting targets and deadlines in a fast‑paced, customer‑focused environment.
• Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations.
• Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365).
• Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents.
• A broad understanding of tenancy and housing management responsibilities.
• In‑depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes.
• A solid understanding of legal procedures relating to breaches of tenancy and rent arrears.
• Experience conducting regular estate inspections, with the ability to independently identify risks to residents and L&Q.
• The ability to spot and implement day‑to‑day process improvements, driving greater efficiency and consistency across operations.

Benefits:

• Excellent pension plan (up to 6% double contribution).
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays.
• Westfield Health Cash Plan.
• Non‑contributory life assurance.
• Up to 21 hours volunteering paid days.
• Lifestyle benefits.
• Employee Assistance Programme and more.

If you require any reasonable adjustments at any stage during this process, including the application stage, please email lqcareers@lqgroup.org.uk.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re a Disability Confident Leader (Level 3) and have introduced our own Recruitment Advocate scheme to ensure every step of the hiring process is fair, transparent, and consistent.