Key Accounts Sales Administrator in Hemel Hempstead

We are hiring a Key Accounts Sales Administrator based in Hemel Hempstead. This is a full-time, office-based role. At Lynch, we have been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently. People are at the heart of what we do.

We are looking for a Key Accounts Sales Administrator to join our Key Accounts Hire Desk team, supporting Key Account customers with a right-first-time, compliant, and commercially focused service. This role suits a driven, customer-focused individual who thrives in a fast-paced, collaborative environment.

What you will do:

• Handle inbound calls, hire enquiries, and customer requests, ensuring calls are answered and directed professionally.
• Manage outbound follow-up, confirmation, sales, and service calls pre- and post-hire.
• Convert and maintain Key Account rate cards within Syrinx templates, working with IT on updates and reviews.
• Carry out red-pen checks and document control to ensure full contract and customer-specific compliance.
• Create, maintain, and communicate machine specifications (customer- and project-specific), including specification changes.
• Ensure all pre-hire documentation and certification is issued to site contacts ahead of each hire starting.
• Send and process Advice Notes and additional hire charges, meeting agreed KPIs (including 7-day turnaround).
• Liaise with depots, Logistics, Recruitment, Credit Control, Hire Controllers, and Crosshire teams to meet hire demand.
• Coordinate with external suppliers (e.g. Coyles, Sunbelt, and others) for cross-hired plant and attachments, including pricing, availability, and bookings.
• Maintain machine control and stock administration for Key Account contracts.
• Track, manage, and resolve customer invoice queries in collaboration with Credit Control and Hire Controllers, in line with KPIs.
• Support ad-hoc administrative requirements across Hire Desk and Crosshire functions as needed.

What we are looking for:

• Passionate and enthusiastic with a strong customer service mindset.
• Confident communicator with clear verbal and written communication skills.
• Highly organised with strong attention to detail and a right-first-time approach.
• Proactive, self-motivated, and able to manage priorities effectively.
• A natural collaborator who enjoys working across internal teams and with customers.
• Commercially aware with a strong work ethic and sense of urgency.
• Previous hire desk, plant hire, or administration experience is an advantage but not essential.

Knowledge & Experience:

• Strong digital and IT capability, with the confidence to drive efficiencies through best practice.
• A high level of accountability, responsibility, and ownership of tasks.
• Ability to manage compliance, documentation, and data accuracy in a regulated environment.

What you will get:

• A role with purpose and the opportunity to make a real impact.
• A collaborative and inclusive working environment.
• Ongoing learning and development opportunities.
• £250 Love to Learn voucher each year to support personal growth.
• One paid Volunteer Day per year.
• Subsidised gym membership (50% contribution, subject to criteria).
• Enhanced maternity and paternity leave.
• Mental health and wellbeing support programmes.
• Regular team socials and events.

At Lynch, our people are our greatest asset. We invest in skills, development, and long-term careers because we believe exceptional people create exceptional outcomes for our customers, communities, and the environment. We are committed to a safe, inclusive workplace where everyone feels valued and empowered to make a difference. Join a business that is proud to grow, evolve, and help our customers build Britain's infrastructure.

If you are ready to support Key Account and HS2 customers as part of a high-performing Hire Desk team, we would love to hear from you.