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- Tasks: Coordinate hire activities for Key Account customers in a fast-paced environment.
- Company: Join Lynch, a leader in plant hire for the UK construction industry.
- Benefits: Enjoy ongoing learning, gym membership, and a £250 personal growth voucher.
- Why this job: Make a real impact while supporting key customers and building Britain's infrastructure.
- Qualifications: Strong customer service mindset and excellent communication skills required.
- Other info: Collaborative culture with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Based in Hemel Hempstead
Full-time | Office-based
At Lynch, we’ve been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.
People are at the heart of what we do. We’re looking for a Key Accounts Hire Co-ordinator to join our Key Accounts Hire Desk team, supporting Key Account customers with a right-first-time, compliant, and commercially focused service. This role suits a driven, customer-focused individual who thrives in a fast-paced, collaborative environment.
What you’ll do
- Handle inbound calls, hire enquiries, and customer requests, ensuring calls are answered and directed professionally
- Manage outbound follow-up, confirmation, sales, and service calls pre- and post-hire
- Convert and maintain Key Account rate cards within Syrinx templates, working with IT on updates and reviews
- Carry out red-pen checks and document control to ensure full contract and customer-specific compliance
- Create, maintain, and communicate machine specifications (customer- and project-specific), including specification changes
- Ensure all pre-hire documentation and certification is issued to site contacts ahead of each hire starting
- Send and process Advice Notes and additional hire charges, meeting agreed KPIs (including 7-day turnaround)
- Liaise with depots, Logistics, Recruitment, Credit Control, Hire Controllers, and Crosshire teams to meet hire demand
- Coordinate with external suppliers (e.g. Coyles, Sunbelt, and others) for cross-hired plant and attachments, including pricing, availability, and bookings
- Maintain machine control and stock administration for Key Account contracts
- Track, manage, and resolve customer invoice queries in collaboration with Credit Control and Hire Controllers, in line with KPIs
- Support ad-hoc administrative requirements across Hire Desk and Crosshire functions as needed
What we’re looking for
- Passionate and enthusiastic with a strong customer service mindset
- Confident communicator with clear verbal and written communication skills
- Highly organised with strong attention to detail and a right-first-time approach
- Proactive, self-motivated, and able to manage priorities effectively
- A natural collaborator who enjoys working across internal teams and with customers
- Commercially aware with a strong work ethic and sense of urgency
- Previous hire desk, plant hire, or administration experience is an advantage but not essential
Knowledge & Experience
- Strong digital and IT capability, with the confidence to drive efficiencies through best practice
- A high level of accountability, responsibility, and ownership of tasks
- Ability to manage compliance, documentation, and data accuracy in a regulated environment
What you’ll get
- A role with purpose and the opportunity to make a real impact
- A collaborative and inclusive working environment
- Ongoing learning and development opportunities
- £250 Love to Learn voucher each year to support personal growth
- One paid Volunteer Day per year
- Subsidised gym membership (50% contribution, subject to criteria)
- Enhanced maternity and paternity leave
- Mental health and wellbeing support programmes
- Regular team socials and events
At Lynch, our people are our greatest asset. We invest in skills, development, and long-term careers because we believe exceptional people create exceptional outcomes for our customers, communities, and the environment. We’re committed to a safe, inclusive workplace where everyone feels valued and empowered to make a difference. Join a business that’s proud to grow, evolve, and help our customers Build Britain’s Infrastructure.
Ready to apply?
If you’re ready to support Key Account and HS2 customers as part of a high-performing Hire Desk team, we’d love to hear from you.
Key Accounts Hire Co-ordinator in Hemel Hempstead employer: L Lynch Plant Hire & Haulage Limited
Contact Detail:
L Lynch Plant Hire & Haulage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Hire Co-ordinator in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Before your interview, do some digging on Lynch's values and recent projects. This will help you connect your skills to what they care about, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Key Accounts Hire Co-ordinator, especially your customer service skills.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples where you've managed multiple tasks or projects effectively. This is key for the fast-paced environment at Lynch, so have those stories at the ready.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making you memorable. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Key Accounts Hire Co-ordinator in Hemel Hempstead
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing a top-notch service!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Key Accounts Hire Co-ordinator role by mentioning specific responsibilities from the job description that you’re excited about. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, it’s super easy to do!
How to prepare for a job interview at L Lynch Plant Hire & Haulage Limited
✨Know the Company Inside Out
Before your interview, take some time to research Lynch and their role in the construction industry. Understand their values, services, and what sets them apart. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Key Accounts Hire Co-ordinator, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle inquiries and resolve issues efficiently, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks and priorities. You could even bring a simple example of a system or tool you use to stay organised, which can illustrate your proactive approach.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
