Application Deadline: 10th November 2026
Job Purpose
This role will provide technical support to schools and businesses. As a First Line Helpdesk Technician, you will be responsible for resolving hardware and software issues, troubleshooting network problems, and delivering exceptional customer service. This role requires strong problem-solving skills, excellent communication abilities, and a passion for delivering efficient and effective IT support.
At L.E.A.D. IT Services, we have a strong vision and four core principles, to LEAD, EMPOWER, ACHIEVE, and DRIVE. These principles underpin the day to day culture for support to our academies.
Contract Type: Full-time, Permanent
Hours of Work: Mon-Thur 8.30~4.30, Fri 8.30~4.00
Looking for a job to take you further? At L.E.A.D. IT we provide training and progression opportunities for all our staff. Not just a job but a career.
With our modern offices and friendly team, we provide a unique environment so that hating those Monday get ups are a thing of the past.
Our staff are valuable to us and we show it! All our salaries are competitive to ensure that our staff are paid what they deserve.
Benefits
- Online GP Service: 24/7 access to online GP consultations, providing advice, diagnosis, referrals and ongoing support for all staff.
- Employee Assistance Programme: Free 24/7 support for employees, offering counselling and resources for emotional, financial and legal issues.
- Free Eye Test: Free eye test for regular computer users to promote wellbeing, reimbursed through expenses.
- Occupational Health: FREE services available to support employee wellbeing and promote a healthy work environment.
- Access to Discounts: Exclusive discounts and cashback on travel shopping.
- Join us and you can expect an excellent benefits package including a generous holiday entitlement which increases with service, discounted schemes for shopping, entertainment and lifestyle and a pension scheme.
L.E.A.D. IT Services is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. All posts are subject to a Disclosure and Barring Service check.
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