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- Tasks: Join a small team to process orders and support customers with queries.
- Company: L & C Consulting connects talent with a successful, privately owned company in Telford.
- Benefits: Enjoy a modern office environment and opportunities for professional growth.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Must have experience in customer service and strong communication skills.
- Other info: Commutable from various locations; ideal for motivated team players.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Administrator Permanent – Telford
L & C Consulting are recruiting with an extremely successful, privately owned company in Telford for a new Customer Service Administrator / Sales Administrator.Based at their modern office environment, this permanent position will suit an experienced a professional, experienced Customer Service Administrator who is looking for a new, challenging but rewarding role with genuine opportunities.
Based in a small team, duties will include (but not be limited to):
Process & check orders (via calls, email & website)
Support customers with product information and other queries
Customer account maintenance and updating CRM
Manage back orders and deliveries
Keeping customers updated on orders
Other ad hoc duties as required
To be considered for this opportunity, you MUST have a stable, proven Customer Service / Sales Administration based background and possesses excellent communication skills (both written and spoken). You will also be the type of small team, all-rounder who is happy to get involved and support as and when required.
Youll be able to demonstrate excellent level of accuracy and strong IT skills (Inc Ms Excel), ideally be educated to a good standard, specifically in English and Maths.Above all, you will be a team player, motivated, professional and well organised.
The Telford site is commutable from Shrewsbury, Wolverhampton, Bridgnorth, Walsall, Perton, Shifnal, Newport, Ironbridge etc
Alternative job titles could include Sales Administrator, Junior Account Manager, Sales Support, Customer Service Admin, Customer Service Advisor, Administrator, Customer Service Executive, Customer Service Co-ordinator, Sales Co-ordinator, Key Account Manager etc
L & C Consulting
Specialising in the recruitment of permanent and temp to perm roles in the Shropshire area -youll find weprovide a professional but friendly, efficient, system driven recruitment service – where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful.
With a wealth of specialist knowledge in the local, recruitment market,L & C Consultingare an employment agency working on behalf of our clients.L & C Consultingis anEqual Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction.
Customer Service Administrator in Telford employer: L & C Consulting
Contact Detail:
L & C Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Telford
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your IT skills, especially in Excel. Being proficient in these tools is crucial for managing customer accounts and processing orders efficiently, which are key responsibilities of the role.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves interacting with customers via calls and emails, practice articulating your thoughts clearly and concisely to make a positive impression.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Administrator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales administration. Use specific examples that demonstrate your communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain why you are a good fit for the role and how your background aligns with the company's needs.
Showcase Relevant Skills: In your application, emphasise your IT skills, particularly with MS Excel, and your attention to detail. Mention any experience you have with CRM systems or managing customer accounts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at L & C Consulting
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your IT Proficiency
Since strong IT skills are essential for this role, especially in MS Excel, be ready to discuss your experience with various software. If possible, bring examples of how you've used these tools in previous roles to improve efficiency or accuracy.
✨Emphasise Teamwork and Flexibility
This position requires a team player who can adapt to different tasks. Share examples from your past experiences where you successfully collaborated with others or took on additional responsibilities to support your team.
✨Prepare for Common Customer Scenarios
Anticipate questions related to handling customer queries and complaints. Think of specific situations where you resolved issues effectively, and be ready to explain your thought process and the outcome.
