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- Tasks: Support farmers in transitioning to automatic milking and feeding while optimizing farm management.
- Company: Join Lely Center Ayr, a leader in innovative dairy solutions.
- Benefits: Enjoy flexible travel opportunities and the chance to work with cutting-edge technology.
- Why this job: Make a real impact on farming practices while building lasting relationships with customers.
- Qualifications: Knowledge of dairy farming and customer care is essential; training skills are a plus.
- Other info: Frequent travel required; must hold a valid driving license and passport.
The predicted salary is between 36000 - 60000 £ per year.
At Lely Center Ayr the Lely Center FMS Advisor supports dairy/beef farmers in their transition to automatic milking and/or feeding. This person is responsible for a correct start-up and advises the customers on how to optimise farm management as their choice by using Lely solutions throughout the customer lifecycle., Customer interaction and Satisfaction :
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Provides before, during and after start-up guidance for robotic milking and/or feeding. Check the settings in the farm management software before, during and after the start-up period, advises on desired settings and reports. Ensures a smooth transition period and provides required trainings to the farmer and farm employees.
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Promotes the use and sales of FMS Service Products to the customers.
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Provides service, support and troubleshooting on farm management-related issues via multiple channels: visit, phone, teamviewer or email.
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Trains and guides customers in the use of the farm management software and day-to-day robotic milking/feeding routines. Monitors the performance of the farm with help of the available dashboards, processes this data in recommendations for improvement.
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Sets goals and based on that defines and executes measures to achieve the goals and give regular progress reports to the customer. Proactively build long-term relationships with customers to help them optimise their business to their choice through a coaching and advisory role.
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Participates and shares knowledge during online and in person customer events and knowledge sessions with the support of marketing and sales department.
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Primary contact for the customer and third parties (vets/feed advisor/consultants)
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To identify sales signals on dairy farms and bring to the attention of the sales/consumables team.
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Works closely with the Sales Advisor, Service Technician, Project Coordinator and Marketing Specialist.
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Interacts regularly with Cluster FMS department
Stakeholder Management:
- Create a network of external parties such as veterinarians, feed advisors and other industry partners. Promotes the Lely values to the outside world, provide trainings, information sharing and maintaining relationships with industry partners.
Essential:
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In depth knowledge and practical experience of Customer Care with an emphasis on Service offerings
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Good at Building Relationships
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Extensive knowledge of dairy/beef farming
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Good training skills
Desirable:
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Knowledge of automatic milking, feeding and animal health
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Extensive knowledge of Lely products
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Commercial mind set
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Ruminant Nutrition Knowledge
Core Competencies:
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Good listener, trainer and communicator with strong interpersonal skills
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Self-motivated independent and disciplined individual with analytical skills
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Team worker able to maintain the team spirit over long distances
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Willing to travel to farms frequently and therefore able to operate flexibly for long hours
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Able to get along well and be open minded with a wide range of agricultural professionals
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Enthusiastic
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Able to keep the overview but also pay attention to minute details.
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Good IT and Microsoft office skills
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Good organisational skills
Mobility Requirements:
The successful candidate will be requirement to travel national and international, therefore you must:
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Must hold a valid driving licence
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Flexible and able to travel often
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Must hold a valid passport
Applications with CV to – sharon.sloan@lelycenter.com
Farm Management Support employer: L C Agri Scotland Ltd
Contact Detail:
L C Agri Scotland Ltd Recruiting Team
sharon.sloan@lelycenter.com
StudySmarter Expert Advice 🤫
We think this is how you could land Farm Management Support
✨Tip Number 1
Familiarize yourself with Lely's products and solutions. Understanding the specifics of automatic milking and feeding systems will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the dairy and beef farming industry. Building relationships with veterinarians, feed advisors, and other stakeholders can give you insights into the challenges they face and how Lely's solutions can help.
✨Tip Number 3
Prepare to discuss your customer care experience in detail. Highlight specific instances where you've successfully built relationships or provided exceptional service, as this is crucial for the FMS Advisor role.
✨Tip Number 4
Be ready to demonstrate your training skills. Think of examples where you've trained others or facilitated knowledge sharing, as this will be an important part of your responsibilities in this position.
We think you need these skills to ace Farm Management Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Farm Management Support position. Understand the key responsibilities and required skills, especially those related to customer care and dairy/beef farming.
Tailor Your CV: Customize your CV to highlight relevant experience in customer care, training, and knowledge of dairy/beef farming. Emphasize any experience with automatic milking or feeding systems, as well as your ability to build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for agriculture and your understanding of Lely's products. Mention specific experiences where you successfully supported customers or optimized farm management.
Highlight Your Skills: In your application, be sure to emphasize your interpersonal skills, analytical abilities, and flexibility to travel. Mention any relevant IT skills and your proficiency with Microsoft Office, as these are important for the role.
How to prepare for a job interview at L C Agri Scotland Ltd
✨Show Your Knowledge of Dairy/Beef Farming
Make sure to highlight your extensive knowledge of dairy and beef farming during the interview. Discuss any practical experiences you have had, as this will demonstrate your understanding of the industry and how it relates to the role.
✨Emphasize Customer Care Experience
Since the role involves a strong focus on customer interaction and satisfaction, be prepared to share specific examples of your previous customer care experiences. Explain how you have successfully built relationships and provided support in past roles.
✨Demonstrate Training Skills
Training farmers and their employees is a key part of this position. Be ready to discuss your training methods and any relevant experiences where you successfully educated others, especially in a technical or agricultural context.
✨Prepare for Technical Questions
Given the technical nature of the role, familiarize yourself with Lely products and automatic milking and feeding systems. Be prepared to answer questions about troubleshooting and optimizing farm management software, as well as discussing how you would approach these tasks.
