At a Glance
- Tasks: Assist customers with car parts, process orders, and provide top-notch service.
- Company: Bennetts, a family-owned business with over 70 years of experience.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced work environment with a focus on teamwork and accuracy.
- Why this job: Join a dynamic team and help customers find the right parts for their vehicles.
- Qualifications: Customer service skills and a passion for cars are a plus.
The predicted salary is between 22000 - 28000 € per year.
About The Role
As a Sales Advisor you’ll be the first point of contact for customers both trade and retail looking to purchase car parts and accessories. Your role will involve advising on parts, processing orders, checking availability, and ensuring excellent customer service throughout the sales process.
Hours of work: Monday to Friday 8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm
Key Responsibilities
- Serve retail and trade customers in person, by phone, and via email
- Identify correct parts using manufacturer catalogues and systems
- Prepare quotes, check stock availability, and process orders efficiently
- Up-sell related products, accessories, and special offers where appropriate
- Liaise with suppliers and internal departments to source non-stocked items
- Support the warehouse with parts requests and timely supply
- Maintain accurate records of orders, backorders, and special requests
- Help with stock checks, stock rotation, and general housekeeping
- Build and maintain strong relationships with customers
- Ensure all documentation and systems are updated accurately
Requirements
- Previous experience in a Parts Advisor or Sales Advisor is preferred but not essential
- Good knowledge of vehicle makes, models, and components is preferred
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Confident IT skills
- Familiarity with dealer or parts systems would be advantageous
- Punctual, reliable and trustworthy
- High level of accuracy and attention to detail
- A team player with a positive and proactive attitude
About Us
Bennetts is a third-generation family business, founded in 1954, and built on strong values of value and customer service. While the company has grown significantly, those principles remain at its core. Today, the L Bennett and Sons Group operates across the UK, supplying car parts, tools, and workshop equipment to both trade and public customers, from independent garages to main dealers and specialists. With over 55 branches and growing, over £30 million in stock and a fleet of 350+ vehicles, Bennetts supports everything from routine servicing to complex repairs. As an independent, family-owned business, Bennetts reinvests in its people, infrastructure, and systems, enabling quick decisions and consistent service. Looking ahead, Bennetts remains focused on quality products, dependable service, and supporting workshops with confidence, staying true to the values that have driven its success for over 70 years.
Sales Advisor employer: L.Bennett &Son Ltd
Bennetts is an excellent employer that values its employees and fosters a supportive work culture, making it an ideal place for Sales Advisors to thrive. With a commitment to employee growth and development, the company offers training opportunities and encourages team collaboration, all while maintaining a family-oriented atmosphere. Located across the UK, Bennetts provides a stable environment with a focus on quality service and strong customer relationships, ensuring that every team member feels valued and integral to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Bennetts and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Sales Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable with answering questions and providing advice on car parts.
✨Tip Number 3
Be proactive during your interview! Bring up your knowledge of vehicle makes and models, and share any relevant experiences. Show them you’re ready to hit the ground running and can build strong relationships with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the Bennetts family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to ensure someone leaves happy. We want to see that you’re all about providing top-notch service!
Highlight Relevant Experience:Even if you haven't worked as a Sales Advisor before, think about any roles where you've dealt with customers or sales. We appreciate transferable skills, so don’t hesitate to mention your knowledge of vehicle parts or any related experience.
Be Clear and Concise:Keep your application straightforward and to the point. We’re looking for clarity in your writing, so avoid jargon and make sure your key skills and experiences shine through. A well-structured application will definitely catch our eye!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at L.Bennett &Son Ltd
✨Know Your Stuff
Familiarise yourself with vehicle makes, models, and components. Being able to discuss specific parts and accessories confidently will show that you’re serious about the role and can provide excellent customer service.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and friendly communication. Role-play common customer scenarios with a friend or family member to build your confidence in handling inquiries and processing orders.
✨Show Your Team Spirit
Bennetts values teamwork, so be ready to share examples of how you've worked well in a team before. Highlight your positive attitude and willingness to support colleagues, especially in a fast-paced environment.
✨Be Ready to Upsell
Think about how you can up-sell related products during the interview. Prepare some examples of how you might suggest additional items to customers based on their needs, demonstrating your sales skills and understanding of customer service.
