At a Glance
- Tasks: Assist customers with car parts, process orders, and provide top-notch service.
- Company: Bennetts, a family-owned business with over 70 years of experience.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced work environment with a focus on teamwork and accuracy.
- Why this job: Join a dynamic team and help customers find the right parts for their vehicles.
- Qualifications: Customer service skills and a passion for cars are a plus.
The predicted salary is between 25000 - 30000 £ per year.
As a Sales Advisor you’ll be the first point of contact for customers both trade and retail looking to purchase car parts and accessories. Your role will involve advising on parts, processing orders, checking availability, and ensuring excellent customer service throughout the sales process.
Hours of work: Monday to Friday 8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm
Key Responsibilities:- Serve retail and trade customers in person, by phone, and via email
- Identify correct parts using manufacturer catalogues and systems
- Prepare quotes, check stock availability, and process orders efficiently
- Up-sell related products, accessories, and special offers where appropriate
- Liaise with suppliers and internal departments to source non-stocked items
- Support the warehouse with parts requests and timely supply
- Maintain accurate records of orders, backorders, and special requests
- Help with stock checks, stock rotation, and general housekeeping
- Build and maintain strong relationships with customers
- Ensure all documentation and systems are updated accurately
- Previous experience in a Parts Advisor or Sales Advisor is preferred but not essential
- Good knowledge of vehicle makes, models, and components is preferred
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Confident IT skills
- Familiarity with dealer or parts systems would be advantageous
- Punctual, reliable and trustworthy
- High level of accuracy and attention to detail
- A team player with a positive and proactive attitude
Bennetts is a third-generation family business, founded in 1954, and built on strong values of value and customer service. While the company has grown significantly, those principles remain at its core. Today, the L Bennett and Sons Group operates across the UK, supplying car parts, tools, and workshop equipment to both trade and public customers, from independent garages to main dealers and specialists. With over 55 branches and growing, over £30 million in stock and a fleet of 350+ vehicles, Bennetts supports everything from routine servicing to complex repairs. As an independent, family-owned business, Bennetts reinvests in its people, infrastructure, and systems, enabling quick decisions and consistent service. Looking ahead, Bennetts remains focused on quality products, dependable service, and supporting workshops with confidence, staying true to the values that have driven its success for over 70 years.
Sales Advisor in Luton employer: L.Bennett &Son Ltd
Bennetts is an excellent employer that values its employees and fosters a supportive work culture, making it an ideal place for Sales Advisors to thrive. With a commitment to employee growth and development, the company offers training opportunities and encourages team collaboration, all while maintaining a family-oriented atmosphere. Located across the UK, Bennetts provides a stable environment with a focus on quality service and strong customer relationships, ensuring that every team member feels valued and integral to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Luton
✨Tip Number 1
Get to know the company inside out! Research Bennetts and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Sales Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable with answering questions and providing advice on car parts.
✨Tip Number 3
Be proactive during your interview! Bring up your knowledge of vehicle makes and models, and share any relevant experiences. Show them you can think on your feet and are ready to tackle challenges head-on.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Advisor in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Advisor role. Highlight any previous customer service or sales experience, and don’t forget to mention your knowledge of vehicle makes and models if you have it!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to work with us at Bennetts and how you can contribute to our values of customer service and quality.
Show Off Your Communication Skills:As a Sales Advisor, strong communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about who we are and what we do!
How to prepare for a job interview at L.Bennett &Son Ltd
✨Know Your Stuff
Familiarise yourself with common car parts, makes, and models. Being able to discuss specific components confidently will show that you’re serious about the role and can provide valuable advice to customers.
✨Practice Your Customer Service Skills
Think of scenarios where you might need to handle customer queries or complaints. Practising how you would respond can help you demonstrate your strong communication skills during the interview.
✨Show Off Your IT Savvy
Since the role involves using dealer or parts systems, be prepared to discuss your IT skills. If you have experience with similar systems, mention it! If not, express your willingness to learn quickly.
✨Be a Team Player
Bennetts values teamwork, so be ready to share examples of how you've worked well in a team before. Highlighting your positive attitude and reliability will make you stand out as a candidate who fits their culture.
