At a Glance
- Tasks: Serve customers, process orders, and maintain accurate records in a fast-paced environment.
- Company: Join a dynamic team in the automotive industry with a focus on customer service.
- Benefits: Competitive pay, supportive team culture, and opportunities for growth.
- Other info: Flexible working hours with a mix of weekdays and Saturdays.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Customer service skills and a positive attitude; experience is a plus but not required.
The predicted salary is between 24000 - 30000 £ per year.
About The Role
Hours of work: Monday to Friday 8am – 5.30pm and alternate Saturdays’ 8.30am – 1pm
Key Responsibilities
- Serve retail and trade customers in person, by phone, and via email
- Identify correct parts using manufacturer catalogues and systems
- Prepare quotes, check stock availability, and process orders efficiently
- Up-sell related products, accessories, and special offers where appropriate
- Liaise with suppliers and internal departments to source non-stocked items
- Support the warehouse with parts requests and timely supply
- Maintain accurate records of orders, backorders, and special requests
- Help with stock checks, stock rotation, and general housekeeping
- Build and maintain strong relationships with customers
- Ensure all documentation and systems are updated accurately
Requirements
- Previous experience in a Parts Advisor or Sales Advisor is preferred but not essential
- Good knowledge of vehicle makes, models, and components is preferred
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Confident IT skills
- Familiarity with dealer or parts systems would be advantageous
- Punctual, reliable and trustworthy
- High level of accuracy and attention to detail
- A team player with a positive and proactive attitude
Sales Advisor employer: L. Bennett & Son Limited
L. Bennett & Son Limited is an excellent employer that values its employees as part of a close-knit family-run business. With a commitment to quality and dependable service, we offer a supportive work culture, competitive benefits, and opportunities for personal growth within the company. Working with us means being part of a team that prioritises both professional development and a positive work-life balance in a friendly environment.
We think you need these skills to ace Sales Advisor
Customer Service Skills
Communication Skills
IT Skills
Knowledge of Vehicle Makes and Models
Parts Identification
Order Processing
Stock Management
