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- Tasks: Provide top-notch technical support and troubleshoot issues for users.
- Company: Join L.B. Foster, a global leader in engineering and digital communication technology.
- Benefits: Enjoy hybrid working, 33 days annual leave, and a company pension scheme.
- Why this job: Be part of a dynamic team making a real impact in various industries.
- Qualifications: Technology-related qualification and strong customer service skills required.
- Other info: Opportunities for professional development and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
L.B. Foster is a Nasdaq-listed global leader in engineering and digital communication technology solutions. With a strategic presence across North America, Brazil, China, and the UK, we deliver industry-leading solutions to Transport, Manufacturing, Defence, Retail, Automotive, and other critical sectors. For more than a century, we have built our business on a foundation of safety, integrity, and sustainability.
We are committed to providing a safe workplace for our employees, fostering strong and respectful relationships with our customers and communities, and acting as responsible stewards of the environment. Our comprehensive expertise spans Control & Command Solutions, Trackside Systems, Station Security & Communications, Infrastructure Management, and Specialist Services—each designed to enhance efficiency, optimise productivity, and strengthen safety across industries.
As we expand our reach and capabilities, we seek talented professionals who are ready to contribute to our dynamic and forward-thinking organisation. Join us on this remarkable journey of growth and success.
What you can expect from LB Foster:
- Hybrid working (where role applicable)
- 33 days annual leave (inclusive of bank holidays)
- Role-specific bonus plan
- Company pension scheme
- Access training courses and the ability to study towards professional qualifications
- Employee Assistance Program
- Employee Recognition Program
- Access to cash health plan
- Death in service
- Cycle to work
- Refer a friend
We provide everyone with a rewarding, fair and sustainable environment. We are proud to be an equal opportunities employer. We want to recruit, hire, train and promote into all job levels, the most qualified applicants regardless of race, sex, colour, religion, gender, national origin, sexual orientation, disability, or any other legally protected status.
The Product Support Technician reports directly into the Product Support Manager and the role is based at our Nottingham (UK) site.
Job Summary:
The Product Support Technician coordinates with the Product Support Specialist and Product Support Manager to deliver exceptional technical support to end-users via the help desk ticketing system. The role involves investigating, troubleshooting, and resolving technical issues promptly to meet service level agreements (SLAs). Proactive communication and outstanding customer service will be central to your approach, ensuring users feel supported and informed throughout the resolution process.
Where necessary, the role will collaborate effectively with the Product Support Specialist to elevate and manage complex issues, maintaining a seamless and customer-focused support experience at all times.
Responsibilities:
- Execution of 1st and 2nd line technical support with AV/IT knowledge and the skillset to diagnose and fix issues
- Assist building, configuring and testing media and SOC players
- An understanding of content management systems
- Manage, upload, and schedule content
- Implement and maintain asset registers for digital hardware
- Be comfortable and enthusiastic about learning new software – in particular, content management system which requires daily monitoring and rapid response to issues
- Support on-site engineers with tech support
- Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application
- Monitor and respond to support tickets using internal ticketing system
- Ability to work both independently as well as in a team
- Communicate effectively with external contacts including clients and suppliers in a timely and professional manner
- Assist other areas of the business as and when required
- You may be required to work on call at weekends on a rota basis
Experience:
- Technology-related technical qualification
- GDPR
Skills & Abilities:
- Organization and planning skills
- Proven focus on internal and external customer satisfaction
- Ability to work as part of a diverse team
- Strong MS Office Suite (Excel, Word, Power Point, MS Project)
- Excellent verbal and written communication skills
Product Support Technician in Nottingham employer: L.B. Foster Co.
Contact Detail:
L.B. Foster Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Technician in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching L.B. Foster and understanding their products and values. Tailor your answers to show how your skills align with their mission of safety, integrity, and sustainability.
✨Tip Number 3
Practice your technical skills! Brush up on your AV/IT knowledge and be ready to demonstrate your troubleshooting abilities during the interview. Show them you’re the go-to person for resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at L.B. Foster.
We think you need these skills to ace Product Support Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Technician role. Highlight your technical skills, especially in AV/IT, and any experience with help desk systems. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your customer service skills and your enthusiasm for learning new software.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities and proactive communication style—this is key for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at L.B. Foster Co.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to AV/IT systems. Be prepared to discuss how you've diagnosed and resolved issues in the past, as well as any experience with content management systems. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Customer Service Skills
Since the role emphasises outstanding customer service, think of examples where you've gone above and beyond for a customer. Prepare to explain how you handle difficult situations and ensure users feel supported throughout the resolution process. This will highlight your proactive communication skills.
✨Demonstrate Team Collaboration
Be ready to talk about your experience working in teams, especially in a technical support environment. Share specific instances where you collaborated with colleagues or external contacts to solve complex issues. This will illustrate your ability to work effectively within a diverse team.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Product Support Technician role and the company culture at L.B. Foster. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Ask about the tools they use for ticketing or how they measure success in the role.