Regional Application Engineer EMEA North, Rental in London

As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems.

Responsibilities

• Technical Partner Support
  • Support rental partners and productions with system design, deployment, optimisation, and troubleshooting.
  • Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events.
  • Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies.
  • Assist partners in adopting L-Acoustics workflows, tools, and technologies.
  • Support complex technical escalations and issue resolution.
• Show & Event Support
  • Support strategic events, flagship productions, and high-visibility deployments.
  • Provide on-site engineering support where appropriate.
  • Validate system performance and deployment quality.
  • Capture and share technical learnings across the organisation.
• Client & Partner Enablement
  • Build and maintain relationships with rental providers, production companies, venues, and system engineers.
  • Act as a trusted technical advisor to partners and end users.
  • Support customer adoption of L-Acoustics best practices and workflows.
  • Contribute to partner growth and operational excellence.
• Training, Workshops & Presentations
  • Deliver technical training, workshops, demonstrations, and product showcases.
  • Develop customer competency and self-sufficiency.
  • Mentor partner engineers and technical teams.
  • Support adoption of new products, workflows, and technologies.
• Technical Ambassadorship & Market Development
  • Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events.
  • Support market development through technical influence, customer engagement, and early-stage opportunity support.
  • Identify emerging opportunities, customer requirements, and market trends.
  • Support strategic account development and product adoption initiatives.
• Cross-Functional Collaboration
  • Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams.
  • Support new product launches through demonstrations, customer education, and field deployment support.
  • Contribute to regional technical initiatives and continuous improvement activities.

KPI/ Impact

• Rental
• Strategic partner engagements
• Engineers trained and certified
• Training satisfaction score
• Technical escalation response time
• Escalation resolution effectiveness
• Strategic projects supported
• Product adoption initiatives completed
• Strategic events supported
• Customer satisfaction following technical support or event support

Impact Measures

• Rental
• Customer satisfaction / NPS
• Repeat engagement from strategic partners
• Product adoption growth
• Influence on major productions and deployments
• Training impact and partner competency growth
• Strategic partner development and retention

Preferred Profile – Rental

• Minimum 7 years of experience in the professional audio industry.
• Bachelor’s, Master’s, or Engineering degree preferred.
• Extensive experience in professional sound system design, deployment, and operation within live events, touring, and rental environments.
• Experience designing, deploying, and optimising L-Acoustics and third-party audio systems.
• Experience supporting festivals, tours, corporate events, broadcast, and large-scale live productions.
• Proven ability to lead deployment teams and provide technical guidance to engineers and technicians.
• Demonstrated experience with large-scale audio system deployment and rigging coordination.
• Experience with electroacoustic measurement and system optimisation tools.
• Strong understanding of networked audio systems and IP networking fundamentals, including Milan-AVB, Dante, AES67, addressing, switching, and troubleshooting.
• Strong working knowledge of L-Acoustics software including Soundvision and Network Manager (experience with L-ISA Controller is advantageous).
• L-Acoustics System Engineer and System Technician certifications preferred.
• Formal entertainment rigging training or certification (e.g., PLASA NRC, ETCP, or similar) is advantageous.
• Portfolio of relevant projects required.
• Willingness to travel extensively (50-75%) when required.
• Professional proficiency in English; additional languages are advantageous.