At a Glance
- Tasks: Support rental partners and production companies with audio system design and optimisation.
- Company: Join L-Acoustics, a leader in premium professional sound systems.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with extensive travel and collaboration across the audio industry.
- Why this job: Be part of a revolutionary audio experience at major events and festivals.
- Qualifications: 7+ years in professional audio, strong technical skills, and a passion for live events.
The predicted salary is between 60000 - 80000 £ per year.
As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems.
Responsibilities
- Technical Partner Support
- Support rental partners and productions with system design, deployment, optimisation, and troubleshooting.
- Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events.
- Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies.
- Assist partners in adopting L-Acoustics workflows, tools, and technologies.
- Support complex technical escalations and issue resolution.
- Show & Event Support
- Support strategic events, flagship productions, and high-visibility deployments.
- Provide on-site engineering support where appropriate.
- Validate system performance and deployment quality.
- Capture and share technical learnings across the organisation.
- Client & Partner Enablement
- Build and maintain relationships with rental providers, production companies, venues, and system engineers.
- Act as a trusted technical advisor to partners and end users.
- Support customer adoption of L-Acoustics best practices and workflows.
- Contribute to partner growth and operational excellence.
- Training, Workshops & Presentations
- Deliver technical training, workshops, demonstrations, and product showcases.
- Develop customer competency and self-sufficiency.
- Mentor partner engineers and technical teams.
- Support adoption of new products, workflows, and technologies.
- Technical Ambassadorship & Market Development
- Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events.
- Support market development through technical influence, customer engagement, and early-stage opportunity support.
- Identify emerging opportunities, customer requirements, and market trends.
- Support strategic account development and product adoption initiatives.
- Cross-Functional Collaboration
- Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams.
- Support new product launches through demonstrations, customer education, and field deployment support.
- Contribute to regional technical initiatives and continuous improvement activities.
KPI/ Impact
- Rental
- Strategic partner engagements
- Engineers trained and certified
- Training satisfaction score
- Technical escalation response time
- Escalation resolution effectiveness
- Strategic projects supported
- Product adoption initiatives completed
- Strategic events supported
- Customer satisfaction following technical support or event support
Impact Measures
- Rental
- Customer satisfaction / NPS
- Repeat engagement from strategic partners
- Product adoption growth
- Influence on major productions and deployments
- Training impact and partner competency growth
- Strategic partner development and retention
Preferred Profile – Rental
- Minimum 7 years of experience in the professional audio industry.
- Bachelor's, Master's, or Engineering degree preferred.
- Extensive experience in professional sound system design, deployment, and operation within live events, touring, and rental environments.
- Experience designing, deploying, and optimising L-Acoustics and third-party audio systems.
- Experience supporting festivals, tours, corporate events, broadcast, and large-scale live productions.
- Proven ability to lead deployment teams and provide technical guidance to engineers and technicians.
- Demonstrated experience with large-scale audio system deployment and rigging coordination.
- Experience with electroacoustic measurement and system optimisation tools.
- Strong understanding of networked audio systems and IP networking fundamentals, including Milan-AVB, Dante, AES67, addressing, switching, and troubleshooting.
- Strong working knowledge of L-Acoustics software including Soundvision and Network Manager (experience with L-ISA Controller is advantageous).
- L-Acoustics System Engineer and System Technician certifications preferred.
- Formal entertainment rigging training or certification (e.g., PLASA NRC, ETCP, or similar) is advantageous.
- Portfolio of relevant projects required.
- Willingness to travel extensively (50-75%) when required.
- Professional proficiency in English; additional languages are advantageous.
Regional Application Engineer EMEA North, Rental in London employer: L-Acoustics US LLC
L-Acoustics is an exceptional employer, renowned for its commitment to innovation and excellence in audio technology. With a vibrant work culture that fosters collaboration and creativity, employees are provided with ample opportunities for professional growth through training and mentorship. Located in Highgate, the company offers a unique chance to be part of a leading global brand in premium professional sound, working alongside industry pioneers in a dynamic and supportive environment.
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We think you need these skills to ace Regional Application Engineer EMEA North, Rental in London
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✨Brush Up on Core Engineering Principles
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