Regional Application Engineer EMEA North, Rental

As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems.

Responsibilities

• Technical Partner Support
  • Support rental partners and productions with system design, deployment, optimisation, and troubleshooting.
  • Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events.
  • Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies.
  • Assist partners in adopting L-Acoustics workflows, tools, and technologies.
  • Support complex technical escalations and issue resolution.
• Show & Event Support
  • Support strategic events, flagship productions, and high-visibility deployments.
  • Provide on-site engineering support where appropriate.
  • Validate system performance and deployment quality.
  • Capture and share technical learnings across the organisation.
• Client & Partner Enablement
  • Build and maintain relationships with rental providers, production companies, venues, and system engineers.
  • Act as a trusted technical advisor to partners and end users.
  • Support customer adoption of L-Acoustics best practices and workflows.
  • Contribute to partner growth and operational excellence.
• Training, Workshops & Presentations
  • Deliver technical training, workshops, demonstrations, and product showcases.
  • Develop customer competency and self-sufficiency.
  • Mentor partner engineers and technical teams.
  • Support adoption of new products, workflows, and technologies.
• Technical Ambassadorship & Market Development
  • Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events.
  • Support market development through technical influence, customer engagement, and early-stage opportunity support.
  • Identify emerging opportunities, customer requirements, and market trends.
  • Support strategic account development and product adoption initiatives.
• Cross-Functional Collaboration
  • Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams.
  • Support new product launches through demonstrations, customer education, and field deployment support.
  • Contribute to regional technical initiatives and continuous improvement activities.

KPI/ Impact

• Rental
  • Strategic partner engagements
  • Engineers trained and certified
  • Training satisfaction score
  • Technical escalation response time
  • Escalation resolution effectiveness
  • Strategic projects supported
  • Product adoption initiatives completed
  • Strategic events supported
  • Customer satisfaction following technical support or event support

Impact Measures

• Rental
  • Customer satisfaction / NPS
  • Repeat engagement from strategic partners
  • Product adoption growth
  • Influence on major productions and deployments
  • Training impact and partner competency growth
  • Strategic partner development and retention

Preferred Profile – Rental

• Minimum 7 years of experience in the professional audio industry.
• Bachelor's, Master's, or Engineering degree preferred.
• Extensive experience in professional sound system design, deployment, and operation within live events, touring, and rental environments.
• Experience designing, deploying, and optimising L-Acoustics and third-party audio systems.
• Experience supporting festivals, tours, corporate events, broadcast, and large-scale live productions.
• Proven ability to lead deployment teams and provide technical guidance to engineers and technicians.
• Demonstrated experience with large-scale audio system deployment and rigging coordination.
• Experience with electroacoustic measurement and system optimisation tools.
• Strong understanding of networked audio systems and IP networking fundamentals, including Milan-AVB, Dante, AES67, addressing, switching, and troubleshooting.
• Strong working knowledge of L-Acoustics software including Soundvision and Network Manager (experience with L-ISA Controller is advantageous).
• L-Acoustics System Engineer and System Technician certifications preferred.
• Formal entertainment rigging training or certification (e.g., PLASA NRC, ETCP, or similar) is advantageous.
• Portfolio of relevant projects required.
• Willingness to travel extensively (50-75%) when required.
• Professional proficiency in English; additional languages are advantageous.