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For Companies At a Glance
- Tasks: Lead and inspire a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by coaching your team and enhancing customer experiences.
- Qualifications: Leadership skills and a passion for great service are essential.
- Other info: Be part of a vibrant team in a fast-paced environment with plenty of career progression.
Support and coach the team to ensure they reach their potential in both the shop and kitchen.
Support the training pathways to ensure training happens on time.
Lead by example and be hands-on when required.
Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
Lead the Speed of Service principles to ensure the team consistently follows the 6 Key Points of Service.
Follow the MBWA principles.
Empower the team to deliver engaging Joy of Pret activities.
Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
Ensure the Coffee Calling System is followed efficiently.
Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
Ensure How to Cards are used and followed consistently to deliver Pret standards.
Ensure Line Checks are carried out successfully and any improvement needs actioned.
Ensure no Made to Sell (MTS) rejects are on display in our Langars.
Continually develop the team’s knowledge about the quality of our food and coffee.
Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
Ensure that all safety checks are correctly monitored and recorded.
Take corrective action immediately on issues that affect customers, the team or sales.
Ensure the shop is clean, safe and the equipment is always well maintained.
Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
Carry out ordering accurately and in line with the business needs.
Lead, monitor and follow up on Mystery Shopper requirements.
Ensure good stock control by following the 7 Steps of Unaccounted.
Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
Support the execution of successful food launches.
Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
Support Marketplace opportunities.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Team Leader - Full Time Shop Team · Pret A Manger - Bournemouth employer: Kzholdings
Contact Detail:
Kzholdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Full Time Shop Team · Pret A Manger - Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to show you're the right fit for leading the team at Pret.
✨Tip Number 3
Show your passion for food and service! Pret loves people who care about quality and customer experience. Bring up your favourite Pret products and how you’d ensure they’re delivered with excellence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Team Leader - Full Time Shop Team · Pret A Manger - Bournemouth
Some tips for your application 🫡
Show Your Passion for Pret: When you're writing your application, let your love for Pret shine through! Talk about why you want to be part of the team and how you connect with our values like kindness and honesty.
Tailor Your Experience: Make sure to highlight any relevant experience that matches the role. If you've led a team or worked in a fast-paced environment, share those stories! We want to see how your skills can help us deliver amazing service.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos. We appreciate clarity and professionalism in your written communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Pret. We can’t wait to hear from you!
How to prepare for a job interview at Kzholdings
✨Know Your Pret Values
Before the interview, make sure you understand Pret A Manger's core values and how they relate to the role of Team Leader. Be ready to discuss how you embody the principles of being kind, honest, and generous in your leadership style.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or supported a team in the past. Highlight specific instances where your feedback led to improved performance or morale, as this is crucial for the role.
✨Demonstrate Your Service Mindset
Think about how you can lead by example when it comes to customer service. Be prepared to share your thoughts on the 6 Key Points of Service and how you would ensure your team consistently delivers amazing service.
✨Understand Operational Excellence
Familiarise yourself with the 11-Step Production Process and the importance of food safety standards. Be ready to discuss how you would maintain these standards while also maximising shop profitability and efficiency.
